Room Attendant

Frasers Hospitality, Malmaison & Hotel Du Vin; Camden Town; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality brand in Camden Town is seeking a Room Attendant to join their team. In this role, you will ensure total guest satisfaction by providing efficient service in all areas of the hotel. The ideal candidate should have a passion for customer service and teamwork. This position offers various employee benefits, including discounted rates and career development opportunities.

Benefits

Competitive rates of pay

Discounted staff and family rates

Career development programs

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral schemes

Uniforms provided

Wellness campaigns

Access to earned wages

Employee Assistance Programme

Sustainability initiatives

Volunteer days on full pay

Qualifications

• Proven experience in a similar role.
• Excellent attention to detail and time management skills.
• Enthusiastic individual with a passion for customer service.
• Enjoy working as part of a team.
• Eligibility to work in the UK.

Responsibilities

• Provide service across all rooms and public areas in the hotel.
• Oversee outsourced staff when required.
• Interact with guests and support operations during the night shift.
• Maintain high standards of cleanliness and guest satisfaction.

Skills

Attention to detail

Time management

Customer service passion

Teamwork

Leadership

Job description

Overview

Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Place Canary Wharf! As Room Attendant, you will ensure total guest satisfaction, providing an efficient, courteous, and high level of service within the Housekeeping Department. You will be responsible for all rooms, public areas, corridors and back of house areas, and you may also interact with customers and support other operations departments during the night shift. You will be an enthusiastic and hardworking individual with a passion for providing an excellent customer experience. You will enjoy working as part of an amazing team who share the same passion — to create memories that our guests will remember.

Responsibilities

• Provide service across all rooms, public areas, corridors and back of house areas in the hotel.
• Oversee outsourced staff when required.
• Interact with guests when appropriate and support other operations departments during the night shift.
• Maintain high standards of cleanliness and guest satisfaction.

Qualifications

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team with a shared passion for creating memorable guest experiences.
• You would like to build upon your leadership and team management skills.
• You must be eligible to work in the UK.

About Fraser Hospitality

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values: collaborative, real, respectful, and progressive. Our culture emphasizes continual learning and development for staff.

Frasers Hospitality owns and operates 7 properties in the UK, including Fraser Suites, Fraser Place and Fraser Residence, as well as Park International Hotel, with locations in London, Edinburgh and Glasgow. These properties offer short and long stays for business and leisure travellers.

Benefits

• Competitive rates of pay.
• Heavily discounted staff and friends & family rates at Frasers Hospitality.
• Fully funded apprenticeship programmes to support your career development.
• High street discounts on a range of shops, experiences, holidays and more.
• Cycle to work scheme — save on bikes.
• Healthcare cash plans covering dental, optical, medical and more from £5 per month.
• Referral schemes that pay up to £1,500.
• Uniforms provided.
• Wellness and national campaign days to promote wellbeing and activity.
• Wagestream access to earned wages in real time.
• Employee Assistance Programme — free, confidential advice 24/7 for you and your family.
• Our sustainability initiatives include renewable energy, plastic reduction, recycling, and a chemical-free cleaning system, with environmental accreditations in UK properties.
• Volunteer to support sustainable charities 2 days per year on full pay.