Room Attendant

Cameron House; Arden; On-site; GBP 18,000 - 22,000; Full time

Job summary

Cameron House is seeking a Room Attendant to ensure exceptional cleanliness and presentation of hotel suites and bedrooms. Ideal candidates will possess strong customer service skills and attention to detail, contributing to a memorable guest experience in a stunning 5-star resort located by Loch Lomond.

Benefits

Free meals when on duty

Pension scheme

Long service awards

Enhanced holidays with long service

Free Leisure Club Membership

Employee care service

On-site discounts

Lifeworks App discounts

Free parking

Fully funded work-based training

Qualifications

• Customer service and housekeeping experience an advantage.
• Great interpersonal skills are required.
• Thoroughness with keen attention to detail is essential.
• Good communication skills needed.

Responsibilities

• Clean and present hotel suites and bedrooms to 5-star standards.
• Make beds, change sheets, and replenish toiletries.
• Dust and polish fixtures, clean toilets, and vacuum floors.

Skills

Customer service

Housekeeping

Interpersonal skills

Attention to detail

Communication skills

Job description

Room Attendant

ABOUT US:

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

THE ROLE:

The scope of the role of Housekeeping Room Attendant is to clean and present hotel suites and bedrooms to exceptional 5 star standards in readiness for new arrivals, and to maintain cleanliness and amenities for in house guests throughout their stay.

Key things you will be responsible for:

• Make beds, change sheets, remove used linen and replenish toiletries
• Clean Toilet
• Dust and polish fixtures, mirrors tables, desks, headboards, window sills
• Replenish refreshment tray
• Vacuum carpet and mop floor
• Removal of rubbish and recycling
• Stock up trolley and prepare for next day
• Privacy and security of guest rooms
• Provide information and direction, and answer guest queries
• Report in room damage and maintenance issues
• Securely handle lost property
• Tidy and clean staircases and corridors
• Seasonal deep cleaning and general assistance across all areas of housekeeping when required.

WHO WE ARE LOOKING FOR:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• Customer service and housekeeping experience an advantage
• Great interpersonal skills
• Thoroughness, with keen attention to detail
• Good communication skills

** Please note applicants must be available to work midweek as well as weekends**

WHAT’S IN IT FOR YOU?

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brand that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking
• At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.