Rolex Showroom Manager (13055)

Watches of Switzerland Group PLC; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Watches of Switzerland Group PLC is seeking a Showroom Manager to lead a team in delivering exceptional client experiences in a luxury setting. The role involves establishing client-centric strategies, managing a high-performing team, and developing strong client relationships. Ideal candidates will have significant retail management experience in luxury environments and a passion for delivering excellence. The position also includes various employee benefits, promoting a supportive workplace culture.

Qualifications

• Significant experience in a senior retail management role, ideally within a luxury brand.
• Passionate about retail and delivering an exceptional client experience.
• Proven ability to build and maintain client relationships.

Responsibilities

• Establish a client-centric strategy for exceptional customer experience.
• Coach and support the team to meet client experience expectations.
• Optimize hospitality for unique client interactions.
• Develop strong relationships with clients.
• Manage and motivate the team effectively.
• Lead by example on the sales floor.

Skills

Senior Retail Management Experience

Team Management

Client Relationship Building

Commercial Focus

CRM System Experience

Job description

The new Showroom Managers will lead a team offering professional expertise in an elegant setting, one that promotes a sense of harmony, discretion and intimacy with the brand. The showroom has an extensive Sales and After-Sales areas, including an accredited service centre and a space dedicated to Rolex Certified Pre-owned.

Key Accountabilities

• Establish a client-centric strategy, to ensure the highest level of customer experience is executed at all times.
• Coaching and support the team, ensuring client experience expectations are always being delivered.
• Optimise hospitality, to create unique and memorable client interactions.
• Develop strong and meaningful relationships with clients.
• Manage, support and motivate the team.
• Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique.
• Identify efficiencies and enhance best practices.
• Ensure compliance with all Watches of Switzerland and Rolex procedures.
• Collaborate with the senior management team to recruit, retain and develop talent.
• Execute development plans for each employee within your team.
• Continuously train, coach, and provide qualitative feedback, using reward and recognition to improve team engagement and performance.

Role Requirements/Attributes

• Significant experience in a Senior Retail Management role – ideally within a premium/luxury brand
• Experience in managing and developing a high performing team.
• Passionate about retail and delivering an exceptional client experience.
• Proven ability to build and maintain client relationships.
• Commercially focused.
• Experience of working with a CRM system.

About Us

Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on‑hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger‑LeCoultre, IWC, Omega, Blancpain, Chanel and many more.

The Watches of Switzerland Group are a FTSE‑250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven‑ecommerce websites!

Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.