Rolex Quick Service Aftercare Technician

The Watches of Switzerland Group; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

The Watches of Switzerland Group is seeking a Rolex Quick Service Aftercare Technician to be the showroom's technical aftercare expert, guiding clients through intake to collection with exceptional service. You will assess timepieces, perform approved interventions, and advise on repair and servicing needs while upholding luxury standards.

You will work closely with clients, colleagues, watchmakers and Rolex service centres, ensuring compliance, quality and a memorable client journey across

Qualifications

• Excellent communication skills
• Empathetic handling of client queries
• Precise hand-eye coordination required
• Strong manual dexterity for delicate watches
• Background in a detailed craft or technical hobby (engineering, electronics, art, textiles, music)
• Willing to work out of hours for VIP events
• Willing to train in remote locations within the UK

Responsibilities

• Assess timepieces and perform approved technical interventions
• Provide expert advice on repair and servicing requirements
• Ensure a seamless customer journey from intake to collection
• Collaborate with clients, colleagues, watchmakers, and Rolex service centres
• Uphold high standards of quality, compliance and luxury service

Skills

Communication skills

Client empathy

Hand-eye coordination

Manual dexterity

Detail-oriented craft background

Willing to work VIP events

UK travel/remote training

Job description

Job Description

As a Rolex Quick Service Aftercare Technician, you will be the showroom's technical aftercare expert, delivering exceptional service and support throughout the client journey. You will assess timepieces, carry out approved technical interventions, provide expert advice on repair and servicing requirements, and ensure a seamless experience from intake through to collection. Working closely with clients, colleagues, watchmakers, and Rolex service centres, you will uphold the highest standards of quality, compliance, and luxury service while contributing to aftercare performance and building lasting client relationships.

About You

• Excellent communication skills
• Manage clients queries with empathy and professionalism
• Excellent hand/eye coordination
• Good manual dexterity
• Craft curious – background in a detailed process led manual craft as a profession, study or hobby (engineering, electronics, art, textiles, music etc)
• Happy to work out of hours for VIP events
• Willing to train in remote locations within the UK

About us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.