Role: Support Analyst Programmer

Buscojobs; Greater London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative consultancy is seeking skilled team members to join their dynamic environment. You will work on diverse projects involving Oracle, Microsoft, and Google technologies, providing exceptional support and solutions to clients. This role emphasizes collaboration and problem-solving, offering excellent career development opportunities. If you thrive in a fast-paced, client-facing environment and are eager to contribute to meaningful projects, this is the perfect opportunity for you. Join a team that values curiosity and supports your growth as you tackle exciting challenges in the tech landscape.

Benefits

Competitive Salary Packages

Training and Career Development

Supportive Team Environment

Qualifications

• 5+ years of experience in application development and support.
• Strong ownership of client support issues and resolution.

Responsibilities

• Diagnose and resolve issues to ensure application availability.
• Design and test enhancements to meet customer specifications.

Skills

Problem Solving

Application Software Development

Client Support

Cloud Platforms

Unix Shell Scripting

Agile / DevOps Principles

Communication Skills

Tools

Oracle Cloud

AWS

Azure

GCP

Jenkins

PowerShell

Python

Puppet

Chef

Ansible

Job description

Park Lane is a specialist data engineering consultancy looking for passionate and skilled Team members to work on a growing portfolio of innovative projects. Our client portfolio is growing so our Team is growing with it!

We provide both Cloud based and on premise Managed Services delivered remotely, primarily on Oracle Cloud and Microsoft Infrastructure, and work with Customers across the full spectrum of Oracle, Microsoft and Google technologies.

We work with Customers across the full spectrum of Oracle technologies including Oracle Database, Cloud Infrastructure, E-Business Suite, Analytics Cloud and Application Express (APEX). We are increasingly working with data engineering technologies on Microsoft Azure, Amazon Web Services and Google Cloud Platform, and skills in these areas are highly regarded.

We have offices in Australia (Melbourne and Hobart) and Sri Lanka and we are growing. We work with businesses across Australia, New Zealand and the Pacific Islands. Our relationships with our clients have been in existence for over 30 years in some cases and our focus on quality, looking after our team and exceeding the needs of our clients are fundamental to our culture.

You will have access to competitive salary packages and a great team environment with considerable support, training and career development while working with diverse, high profile clients .

Above all, we put our people first – empowering everyone to lead and giving them permission to fail. Think you’ve got something big to contribute? We’re listening. We’re looking for people with the following skills and experience :

Key requirements :

• Diagnose, troubleshoot and resolve issues to ensure the highest level of availability of the customers’ applications.
• Design, build and test enhancements to the applications to meet agreed customer specifications.
• Maintain the incident tracking system with regular updates and resolution details.
• Maintain system, program and operations documentation.
• Contribute to post implementation reviews to assess the effectiveness of the solution provided.
• Participate in an ‘on-call’ roster as necessary to provide support coverage outside of standard business hours.
• Work within both project teams and business-as-usual instances. Work within clear timeframes and take ownership for high quality outcomes.

Technical requirements :

• Previous experience with application software development & support
• Operating systems : Windows and Linux
• Unix shell scripting
• Excellent problem solving skills
• Ability to cope under pressure
• Ability to work within a multi functional team collectively working to achieve excellent results for our customers
• Experience with Cloud platforms and technologies (Oracle Cloud, GCP, AWS or Azure) an advantage

Additional requirements :

Experience in one or more of the areas listed below will be an added advantage :

• XML or JSON
• HTML and Java script

Exposure to and / or experience with the following will be considered :

• Linux and Windows system administration
• Experience with PowerShell or Python
• Use of Cloud platforms and technologies (GCP, AWS or Azure)
• CI / CD, automation, release and configuration management skills – experience with Jenkins / Puppet / Chef / Ansible / Salt

Other requirements :

• Able to autonomously define, estimate and execute plans while proactively managing time
• Strong ownership of issues and critical nature of client support issues ensuring follow through to resolution and minimising business impact
• Strong ability to adapt to change, flourishing in dynamic environments
• At least 5 years work experience across the technologies described above
• Excellent written and verbal communication skills and presentation
• Experience working with Agile / DevOps principles and approaches
• Vendor qualifications around Oracle and Cloud technologies highly regarded

Who are you?

As a member of the Park Lane team you need to be comfortable working in a consulting environment, client facing and dealing with ad hoc situations. This is a challenging and rewarding position for the right person and offers excellent career opportunities and room to grow.

An individual with solid references indicating the characteristics of hard working, curious, keen to learn, motivated and a demonstrated team player is what we seek.

You are committed to taking ownership for your responsibilities and to drive projects to completion. You will have a solution focused approach to any challenges and the attitude to go above and beyond to deliver outcomes for the client.

If your curiosity to learn is at the forefront of your career aspirations, then Apply Now.