Roland London Store Product Specialist

Roland Europe Group; London; On-site; USD 30,000 - 40,000; Full time

Job summary

Roland Europe Group is seeking a passionate Store Product Specialist in London to engage customers and share enthusiasm for music products. This role requires strong sales and customer service skills, alongside a solid understanding of music technology and the ability to deliver fantastic experiences in a vibrant retail setting.

Benefits

Competitive benefits package

Qualifications

• Must have a passion for music and customer service.
• Experience in a retail environment is a plus.
• Strong understanding of synthesizers and keyboards.

Responsibilities

• Deliver fantastic customer experiences online and offline.
• Conduct engaging in-store events and demonstrations.
• Manage retail operations including stock control and reporting.

Skills

Customer-focused experience

Music technology knowledge

Sales skills

Communication skills

Organizational skills

Education

Ability to play piano/keys to Grade 5 standard

Job description

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ROLAND LONDON STORE PRODUCT SPECIALIST

JOB OUTLINE:

Specialism: Synth and Hi Tech

Based: Roland Showroom on Denmark Street, London

Reports to: Roland London Store Manager

Hours: Full Time

THE COMPANY:

Roland Europe Group Ltd

Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone.

At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match.

THE POSITION:

Do you have a passion for music and a desire to share your enthusiasm with others?

Do you play to a good standard?

Do you have a solid understanding of current music technology?

Can you deliver fantastic customer experiences, in store, on the phone or on line —and great results—working alongside an experienced retail team?

If you can answer “yes” to all of the above, we want to hear from you.

Our Roland and BOSS showroom on Denmark Street in central London, show-cases the very best of our products to new, aspiring and experienced musicians alike.

As a Roland Store Product Specialist, your job is to take someone’s aspirations and turn them into reality by showing them the perfect products from Roland, BOSS or V-MODA, through demonstrations, via instore and online events with product “gurus” or artists, and through regular social media activity.

You

We’re looking for a Roland Store Product Specialist who really understands customers and can help find the perfect solution to their needs, particularly in relation to synth, dance and DJ products. Knowledge around current products and related technologies is important.

Events, workshops or 1-2-1 discussions — whether online or instore—are a key part of attracting customers to the Roland Store. Whether livestreaming, offering hints, tips and advice, or hosting an instore event with a local artist, your ability to deliver exciting events, presentations or engaging conversations for customers is essential; you need to be as comfortable in front of the camera, or on the telephone as you are face-to-face in the store.

You will, of course, be an accomplished and skilled salesperson, with a desire to grow the retail business while consistently delivering Roland’s high standards of customer service. You’ll also need to perform the usual requirements of running a retail store; from presentation to stock control, to regular reporting.

EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED:

• The ability to deliver a fantastic customer-focused experience in a busy environment, whether online or offline, resulting in sales growth.
• A strong interest in music, with the ability to play piano/keys to the equivalent of Grade 5 standard.
• A good understanding of music technology—particularly synthesizers and keyboards as well as the ability to absorb new information readily and easily; and be able to pass this knowledge on to others
• Sales experience, ideally in a retail environment.
• The communication skills to comfortably converse, build relationships and interact appropriately with individuals, customers, and the wider Roland/BOSS team team—at all levels
• The ability to react to challenges while remaining calm
• The confidence and organisational skills to manage all aspects of a busy retail environment.
  
  

THE PACKAGE:

• Competitive benefits package

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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