ROC Operations Manager

National Highways; Bristol; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

National Highways is seeking an experienced Operations Manager in Bristol to lead the Regional Operations Centre. This role requires a safety-conscious leader who can manage incidents and stakeholder relationships effectively, ensuring optimal performance of the road network while providing excellent customer service.

Benefits

Contributory pension scheme with up to 10% employer contribution

26 days annual leave rising to 31 days

Flexible working hours and hybrid working options

Life assurance of 4 times annual salary

Access to health and wellbeing support

Cycle to work scheme

Significant career development investment

Enhanced family leave policies

Access to discounts platform with over 3000 discounts

Paid volunteer leave

Qualifications

• Operationally competent with experience in incident and crisis management.
• Proven track record in leading high-performing teams.
• Demonstrable experience in project accountability with measurable outcomes.

Responsibilities

• Provide strategic direction and coordination for operations.
• Manage resources and liaise with stakeholders during incidents.
• Ensure the performance of the network against key targets.

Skills

Incident management

Crisis management

Team leadership

Stakeholder relationship building

Job description

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Job Description

Your role

National Highways are looking for an experienced Operations Manager to join our team in Bristol. As part of the role, you'll proactively lead the Regional Operations Centre (ROC), optimising the performance of the strategic road network in the South West.

The role, based in the Regional Operations Centre, is a safety critical role, taking accountability for the resolution of incidents on the network, managing resources, stakeholders and all whilst providing the best possible customer experience.

This is a 24/7 role, with a team of Operations Managers working a shift pattern. You must live within 1 hour commute of the ROC.

• 24/7 operational leadership providing strategic direction and coordination to minimise the impact of planned and unplanned events and incidents on the network, customers and stakeholders.
• Proactively manage the region's network performance against agreed targets and performance indicators and take action to mitigate known risks including planned events and severe weather.
• Act as the National Highways Tactical Commander during critical incidents, enacting National Highways' crisis management plans, enabling safe and effective resolution of network issues and pro-actively engaging with senior management, stakeholders and the media where required.
• Line management of a team of control room operators, taking accountability for their performance and continued development.
• Ownership of projects which impact on the performance of the ROC and wider business.

About you.

• Operationally competent in incident and crisis management; with experience of making and taking accountability for time critical decisions, balancing safety, customer needs and operational challenges.
• Experience of leading and managing high performing teams; demonstrating line management experience, driving best practice and continuous improvement.
• Experience of building and maintaining relationships with stakeholders, third party contractors, external supply chain, media and senior management.
• Experience of project/lead role accountability with demonstrable measured performance and outcome.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

About Us

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly - offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

• Right to work check
• 3 year employment history references
• DBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)
• Qualifications and/or professional membership check (if applicable)

And finally

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