ROC Manager - Exeter

NHS; Exeter; On-site; GBP 40,000 - 55,000; Full time

Job summary

The South Western Ambulance Service NHS Foundation Trust is seeking a Resource Operations Centre Manager in Exeter. This role involves leading a team to deliver high-quality resources that meet operational demands and support the Trust’s strategic objectives. Successful candidates will have strong management experience, educational qualifications including GCSEs, and an ability to work within a structured policy environment. The position offers opportunities for growth and continuous professional development within the Trust.

Benefits

Holiday entitlement of 27 days plus public holidays

Pay enhancements for shift and overtime work

Car leasing scheme

Free parking at Trust sites

Discounts from various organisations

Qualifications

• GCSEs in Math and English required.
• Experience in office and team environments.
• Management and leadership experience is necessary.

Responsibilities

• Manage a team of Lead Schedulers and Supervisors.
• Maintain operational standards in line with Trust policies.
• Administer the Global Rostering System.
• Ensure compliance with Key Performance Indicators.

Skills

Leadership

Resource Management

IT Competency

Mentoring

Team Management

Education

5 GCSE's (Grade C or above)

Higher Education or equivalent experience

Full Driving License

NVQ in Business Admin or equivalent

Mentoring and coaching qualification

Tools

Microsoft IT package

Job description

Go back South Western Ambulance Service NHS Foundation Trust

ROC Manager - Exeter

The closing date is 20 July 2025

An exciting new opportunity has arisen for a Resource Operations Centre Manager to join South Western Ambulance Trust based in Exeter. We are looking for an experienced manager to join our specialist team and support the continued growth of resource operations across the South West.

In this role you would be responsible for managing a team of Lead Schedulers alongside two Supervisors to deliver high quality resourcing services, advice and support that touch all areas of the Trust.

Working in partnership with A&E County Management teams, Emergency Operation Centre Managers, Learning & Development Managers, Fleet Services, and other Trust Departments to ensure best practice in resourcing and business continuity whilst proactively improving resourcing levels via pre-determined processes and management of the Resource Operations Centre.

Main duties of the job

The ROC Manager is responsible for delivering high quality resourcing services in line with the areas of ROC responsibility supporting Trust Corporate Strategy and Objective and assisting in delivering National and local Key Performance Indicators (KPI's) through the effective management of SWAST resources while strictly adhering to Trust Policy, SOP and relevant legislation and through effective and efficient management of ROC staff and resources.

The Post Holder will report directly to the Deputy Head of Operational Scheduling and will hold line management responsibility for the Resource Operations Centers Lead Schedulers and Supervisors, providing expert knowledge, skills and leadership in the specialty area of resource management.

The post holder will work in partnership with A&E County Management teams, Clinical Hub Managers, Learning & Development Managers, Fleet services and other Trust Departments to ensure best practice in resourcing and business continuity.

The post holder will be responsible for the administration and maintenance of the Global Rostering System (GRS in conjunction with the GRS System Lead) for the management of resources and fleet, and the co-ordination of personnel records, rota patterns and abstractions, including the handling of sensitive and confidential information.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK

Job responsibilities

For further information about this role please see the attached job description and person specification.

Person Specification

Education and Qualifications

• 5 GCSE's (or equivalent), Math's and English required Grade C or above
• Evidence of higher education or equivalent experience
• Full Driving License
• Evidence of competency in IT or Data entry - such as NVQ in Business Admin, CLAIT, C&G ECDL or equivalent experience
• Mentoring and coaching qualification or equivalent experience

Previous Experience

• Office and Team working experience
• Experience with Microsoft IT package
• Experience of mentoring and training
• Experience of management and leadership
• Proven experience in managing poor performance or behaviors
• NHS Experience
• Supervisor/Team Leader experience
• Scheduling or resource management experience
• Experience working within strict policy or legislation such as Working Time Directives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Western Ambulance Service NHS Foundation Trust

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