ROC Lead Scheduler - Exeter

South Western Ambulance Service NHS Foundation Trust; Exeter; On-site; GBP 26,000 - 30,000; Full time

Job summary

A regional emergency service provider in Exeter is seeking a friendly and motivated administrator for the Resource Operations Centre team. Full training will be provided, and the role includes managing shift planning and maintaining personnel records. Benefits include NHS pension scheme and flexible working opportunities. If you embody compassion and innovation, we want to hear from you!

Benefits

NHS pension scheme

Annual leave starting at 262.5 hours

Flexible overtime opportunities

Employee Assistance programme

Wellbeing Support programs

Staff discounts from retailers

Qualifications

• No previous experience necessary, full training provided.
• Able to prioritize tasks effectively.
• Organized and reliable.

Responsibilities

• Deliver resourcing services to the Trust.
• Manage sickness calls and book training days.
• Maintain sensitive information and supervise the Global Rostering System.

Skills

Strong administrative skills

Attention to detail

Organizational skills

Job description

Do you have strong administrative skills?

Are you good with attention to detail?

Then look no further!

We are currently looking for a friendly, enthusiastic, and motivated administrator to join the Resource Operations Centre (ROC) team in Bristol. No previous experience is necessary as full training will be provided!

Benefits Include:

• Working on a rota that provides rest days on weekdays and the possibility of swapping shifts.
• Basic salary range of £26,530 to £29,114 plus unsocial hours pay enhancements*
• Flexible overtime opportunities
• Annual leave starting at 262.5 hours (approx. 7 weeks), up to a maximum of 307.5 hours (approx. 8.2 weeks)
• Flexible working opportunities
• NHS pension scheme
• Employee Assistance programme
• Wellbeing Support programs
• Full training for the role
• Opportunities for ongoing personal and professional development
• Future career opportunities across the South West
• Access to the National Apprenticeship Programme for fully funded work-based higher education, up to degree level
• Access to Unison, the UK’s largest public services trade union
• Staff discounts from large national retailers to local businesses in various categories including food, holidays, cars, days out, fashion, gifts, home essentials, insurance, phones, and more!
• If you require sponsorship for a UK visa, please ensure the salary meets the minimum criteria.

Our Lead Schedulers join us on a 9-month training programme which ensures robust training and support for all colleagues. The post holder should be organized, reliable, able to prioritize, and adaptable to support the office effectively.

ROC Lead Schedulers are responsible for delivering resourcing services to the Trust, including planning relief shifts, processing annual leave requests, and maintaining KPIs. They manage sickness calls, book training days, support shift swaps, overtime requests, and handle general queries via numerous Outlook email accounts.

They also maintain and oversee the Global Rostering System (GRS), manage personnel records, rota patterns, and handle sensitive information, including testing software updates and providing help facilities. While they do not have line management responsibilities, they are expected to mentor others and work autonomously as experts in their areas.

Working for us offers a unique experience, providing emergency and urgent care 24/7 across England's largest ambulance region, responding to approximately 2,650 incidents daily.

We are committed to delivering the best patient care, reflected in our five-year strategy focused on continual improvement.

The role is based in Exeter, a vibrant city with excellent transport links, independent shops, cafes, and bars.

If you embody our values of one team, compassion, and innovation, and want to make a real difference, we would love to hear from you.

We will provide you with the skills and resources to succeed, with opportunities for career progression and continuous professional development.

For more information or informal visits, please contact:

• Name: Katie Rankin
• Job title: Deputy Head of Operational Scheduling
• Email: [e-mail]