Roaming Veterinary Receptionist

British Veterinary Association; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

Une entreprise vétérinaire dynamique recherche un réceptionniste vétérinaire enthousiaste pour rejoindre son équipe à Bath. Le poste implique d'accueillir les clients, de gérer des rendez-vous et de gérer des tâches administratives dans un environnement exigeant. Le candidat idéal aura une expérience en service client et sera capable de travailler sous pression tout en maintenant d'excellents standards de soin.

Benefits

6.6 semaines de congés annuels

Congés supplémentaires pour votre anniversaire

Politiques familiales améliorées

Programme Cycle to Work

Opportunités de formation et de développement

Programme 'Pawsome Benefits'

Régime de retraite

Soins pour animaux de compagnie à prix réduit

Qualifications

• Expérience préalable en service client est essentielle.
• Doit être compétent avec les chiffres et l'informatique.

Responsibilities

• Accueillir les clients et gérer les rendez-vous.
• Répondre aux questions et prendre des paiements.
• Traiter les demandes de renseignements et distribuer des médicaments.

Skills

Customer service

Multitasking

Computer literacy

Ability to cope under pressure

Job description

We are searching for a friendly and enthusiastic veterinary receptionist to join our team at Bath Vet Group as a Roaming Receptionist. The successful candidate will possess previous customer service experience and will need to be confident and able to interact with our clients to provide a consistently high level of service and customer care.

The role will include meeting and greeting clients, booking appointments, dealing with queries, taking payments, dispensing medication, and interacting with customers, amongst other tasks. Experience with customer service and administration is essential, alongside being computer literate. This is a busy and demanding role; you must be able to cope well under pressure and multitask.

By joining our group, you will be part of a team dedicated to providing excellent standards of client and animal care. The ideal candidate will need to be adaptable, flexible, and willing to work at all levels. This position involves travel between all Bath Vets branches, located in and around Bath, Melksham, and Keynsham. You must be able to travel between surgeries in the same day.

Rosemary Lodge is a busy 24-hour veterinary hospital. The role requires that you are computer literate, confident with figures, and able to cope well under pressure. We offer a supportive and friendly working environment and great benefits.

Your shifts will be between 7:30 am - 7 pm, plus 1 in 4 Saturdays at Bath Cat Clinic (8:30 am - 1 pm), working across all our Bath Vet Group branches. Rotas will be provided at least 1 month in advance.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - Reward Gateway offering discounts and cashback with hundreds of retailers
• Pension scheme
• Discounted staff pet care