Roaming Smart Meter Dual Fuel Engineer

M Group Energy; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading energy provider as a Roaming Engineer, ensuring Smart Meters function correctly while prioritizing customer service. Enjoy a supportive work environment with opportunities for career growth and various incentives, including bonuses and training.

Benefits

Matched or contributory pension scheme

24/7 online GP service

Employee assistance programme

Access to retail discounts via My Rewards portal

Life assurance

Cycle to work scheme

Enhanced maternity, paternity, and adoption leave

Reward and recognition schemes

Qualifications

• Valid UK driving license with fewer than 6 points.
• Experience installing gas and electric smart meters.

Responsibilities

• Respond to emergency and maintenance appointments for Smart Meters.
• Complete installations and removals of SMETS2 smart meters.

Skills

Customer Service

Independence

Education

NVQ Level 2 in Smart Metering Dual Fuel

CCN1 / CMA1 / CMA3 with MET1

Job description

Job Opportunity: Roaming Engineer

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. We deliver essential infrastructure services for life, prioritizing safety, client and customer centricity in a friendly, fun, and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we’re enabling the energy essential to support our lives. We provide end-to-end solutions in electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation. This role is within our Metering team, the leading provider of metering services in the UK energy retail sector, offering efficient and flexible services for gas, electricity, and water meters.

Our meter readers install, maintain, and manage meters to ensure accurate billing and monitor energy usage patterns.

Want to be part of it?

What will you be doing?

As a Roaming Engineer, you'll respond to emergency and maintenance appointments for EON, ensuring customers' Smart Meters are working correctly. You enjoy working independently, chatting with customers, and meeting new people. Customer service is our top priority. You'll complete installations and removals of SMETS2 smart meters in customers' homes, typically doing around 5 jobs per day, with an uncapped bonus for additional jobs.

You will travel around your area using your tablet to see your schedule, which is available up to 2 weeks in advance. Continuous training will be provided to develop your skills. 83% of our field management team have been promoted from technician roles, offering career longevity. Health and safety are central to everything you do, with thorough onboarding to prepare you as an ambassador for safety. Weekly meetings and support from field managers ensure you are never alone, and every day offers new opportunities to shine.

What you’ll bring

• Valid UK driving license - held for at least 1 year with fewer than 6 points.
• Qualifications such as CCN1 / CMA1 / CMA3 with MET1, or NVQ Level 2 in Smart Metering Dual Fuel.
• Experience installing gas and electric smart meters.
• Previous MOCOPA experience at a multi-rate level.

Additional qualifications like REGT1, 3-phase, or registration on the EUSR portal are advantageous but not required.

What’s in it for you?

We offer a range of benefits to support your work and personal life, including:

• Matched or contributory pension scheme
• 24/7 online GP service
• Employee assistance programme
• Access to retail discounts via My Rewards portal
• Life assurance
• Cycle to work, salary finance, and give as you earn schemes
• Enhanced maternity, paternity, and adoption leave
• Reward and recognition schemes

Additional incentives include:

• £1000 Safety Bonus per year, paid semi-annually
• £1000 Attendance Bonus per year, paid semi-annually
• Uncapped productivity bonus
• Additional £1000 for 3-phase and/or Medium Pressure qualifications
• Overtime paid at time and a half, double time on Sundays
• Opportunities for promotion, with 87% of managers promoted internally
• Company van/vehicle and fuel card
• Discretionary bonus scheme
• Referral bonuses for recommending friends
• Standby, overtime, and call-out pay
• 22 days plus bank holidays, increasing to 25 with service

About us

We aim to be an employer of choice, supporting diverse talents and making a difference. We actively support and recruit army veterans, fostering an inclusive environment through our ENABLE networks. Our values—responsibility, openness, togetherness, and ambition—shape our culture and working practices. We invest in industry-recognised training and development programs, making this an exceptional time to join M Group.

Please note: roles may close early; apply promptly. Successful candidates may undergo third-party background checks and drug testing as part of onboarding.