Roadside Technicians - Northamptonshire and surrounding areas

Allianz Partners; Budock Water; On-site; GBP 38,000 - 41,200; Full time

Benefits offered by this job

Annual salary of £38k to £41.2k

£8,000 bonus

Private medical cover

Ongoing training

Job summary

Allianz Partners seeks an experienced Vehicle Technician in Budock Water, UK, to provide roadside assistance. You'll diagnose faults, make critical decisions on repairs, and communicate effectively with customers. The role requires strong diagnostic skills, IT proficiency, and relevant technical qualifications. This position offers a salary of £38k to £41.2k with bonuses, flexible schedules, and ongoing training. A full UK driving license is essential, and you must be comfortable working independently with modern tools.

Qualifications

• Proven experience as a vehicle or roadside technician.
• Strong diagnostic skills with modern equipment.
• Relevant technical qualifications required.

Responsibilities

• Attend roadside assistance calls and diagnose faults.
• Make safety-led decisions on repair versus recovery.
• Own each job end-to-end and communicate with customers.
• Operate and maintain a fully equipped van.
• Work with AI and cloud-based tools.

Skills

Diagnostic and fault-finding skills

Calm customer communication

Comfortable using IT and mobile apps

Ability to work independently

Education

Relevant technical qualifications (e.g., City & Guilds)

Tools

Diagnostic software

Modern diagnostic tools

Job description

Overview

We keep people moving when their plans are disrupted. This role is for experienced vehicle technicians who like variety, autonomy and being the person who makes the call at the roadside. You’ll start and finish from home, run your day from a fully equipped van, and use your diagnostic skills and judgement to get customers safely back on the road or arrange recovery when that’s the right choice. If you prefer field-based work, clear outcomes, and direct customer contact over a workshop environment, you’ll fit here. We’re hiring in the below area – Northampton.

Responsibilities

• Attend roadside assistance calls, assess the situation, diagnose faults using modern diagnostic tools, and repair at scene wherever safe and possible so customers can continue their journey.
• Make practical, safety-led decisions on repair versus recovery; when needed, arrange professional recovery and dealer workshop attention.
• Own each job end-to-end: communicate clearly with customers, set expectations, and provide reassurance in their moment of need.
• Operate and maintain your fully equipped van, manage tools and parts, follow safety procedures, and keep accurate notes in our systems.
• Meet service, safety and quality standards while working efficiently toward achievable targets with clear financial rewards.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use.

Key Requirements

• Proven experience as a vehicle or roadside technician who can work independently at the scene; you’ll often be the sole decision-maker and fixer on site.
• Strong diagnostic and fault-finding skills with modern equipment; you need to quickly identify issues and decide the safest, fastest route to get the customer moving.
• Confident, calm customer communication; you’re the face of Allianz Partners at the roadside and responsible for managing expectations and safety.
• Comfortable using IT, mobile apps and diagnostic software; our tools and processes are digital, and accurate data capture is part of the job.
• Full UK driving licence and confidence driving a fully equipped van; you’ll travel across Plymouth or Belfast and surrounding areas.
• Relevant technical qualifications (e.g., manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma). Existing EV credentials are welcome; if not, you’ll complete EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training with us.
• Flexibility to work the rotating shift pattern between 7am and 10pm, including some weekends and Bank Holidays; no overnights, with paid overtime when you start earlier or finish later.

Benefits

• £38k to £41.2k annual salary
• £8,000 bonus, plus a guaranteed additional £3,000 bonus in your first 12 months
• Realistic OTE of £55,000; top performers earn north of £60,000
• No overnight or 12-hour shifts; average 42.75 hours per week between 7am and 10pm, Monday to Sunday
• Alternating start times (7am/11am), two weekends off per month, rota set 12 months in advance
• Paid overtime, Bank Holiday supplement and a day off in lieu
• Private medical cover, pension contributions up to 6.5%, and a wide range of discounts and benefits
• Ongoing training, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics

EEO and Company Information

Allianz Partners is a world leading B2B2C specialist and equal opportunity employer. We are committed to diversity and inclusion, and we welcome applications regardless of ethnicity, age, gender, nationality, religion, disability or sexual orientation.