Roadside Technicians - Bristol

Allianz Popular SL.; West of England; Hybrid; GBP 38,000 - 60,000; Full time

Benefits offered by this job

Private Medical Cover

Pension up to 6.5%

Annual Leave

Discounts on Allianz products

Training opportunities

Job summary

Allianz Partners is hiring experienced roadside technicians to respond to calls and diagnose faults at the roadside, completing repairs on site when safe and possible. You will manage each job end-to-end, communicate clearly with customers, and operate with a fully equipped van.

The role offers a rotating shift pattern, no overnights, and a strong emphasis on safety, training, and ongoing development. Bristol-based opportunities with UK-wide travel.”

Qualifications

• Proven experience as a vehicle/roadside technician or equivalent.
• Strong diagnostic and fault-finding skills with modern equipment.
• Confident, calm customer communication and safety focus.
• Full UK driving licence and willingness to travel across the region.
• EV credentials welcome; training available with us.

Responsibilities

• Attend roadside calls, assess faults, diagnose and repair at scene where safe.
• Decide between repair or recovery and arrange further attention when needed.
• Own each job end-to-end: set expectations and communicate clearly with customers.
• Operate and maintain the van and tools, log notes accurately in systems.
• Meet standards while working efficiently toward targets with financial rewards.
• Work in an AI/data analytics environment, using compliant data handling.

Skills

Roadside diagnostics

Vehicle repair on scene

Customer communication

IT and mobile apps usage

Education

Manufacturer apprenticeship or City & Guilds Parts I & II

Tools

Diagnostic tools

Job description

We keep people moving when their plans are disrupted. This role is for experienced vehicle technicians who like variety, autonomy and being the person who makes the call at the roadside. You’ll start and finish from home, run your day from a fully equipped van, and use your diagnostic skills and judgement to get customers safely back on the road or arrange recovery when that’s the right choice.

If you prefer field-based work, clear outcomes, and direct customer contact over a workshop environment, you’ll fit here.

We’re hiring in the below area -

Bristol

What you can expect

• £ £38k to £41.2k
• £8,000 bonus, plus a guaranteed additional £3,000 bonus in your first 12 months
• Realistic OTE of £55,000; top performers earn north of £60,000
• No overnight or 12-hour shifts; average 42.75 hours per week between 7am and 10pm, Monday to Sunday
• Alternating start times (7am/11am), two weekends off per month, rota set 12 months in advance
• Paid overtime, Bank Holiday supplement and a day off in lieu
• Private medical cover, pension contributions up to 6.5%, and a wide range of discounts and benefits
• Ongoing training, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics if you aren’t already qualified

What are the key responsibilities of the role?

• Attend roadside assistance calls, assess the situation, diagnose faults using modern diagnostic tools, and repair at scene wherever safe and possible so customers can continue their journey.
• Make practical, safety-led decisions on repair versus recovery; when needed, arrange professional recovery and dealer workshop attention.
• Own each job end-to-end: communicate clearly with customers, set expectations, and provide reassurance in their moment of need.
• Operate and maintain your fully equipped van, manage tools and parts, follow safety procedures, and keep accurate notes in our systems.
• Meet service, safety and quality standards while working efficiently toward achievable targets with clear financial rewards.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use

What are the key requirements?

• Proven experience as a vehicle or roadside technician who can work independently at the scene; this matters because you’ll often be the sole decision-maker and fixer on site.
• Strong diagnostic and fault-finding skills with modern equipment; you need to quickly identify issues and decide the safest, fastest route to get the customer moving.
• Confident, calm customer communication; you’re the face of Allianz Partners at the roadside and responsible for managing expectations and safety.
• Comfortable using IT, mobile apps and diagnostic software; our tools and processes are digital, and accurate data capture is part of the job.
• Full UK driving licence and confidence driving a fully equipped van; you’ll travel across Plymouth or Belfast and surrounding areas.
• Relevant technical qualifications (e.g., manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma). Existing EV credentials are welcome; if not, you’ll complete EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training with us.
• Flexibility to work the rotating shift pattern between 7am and 10pm, including some weekends and Bank Holidays; no overnights, with paid overtime when you start earlier or finish later.

Staff Benefits

• Support in continuing your personal and career development.
• Competitive annual leave.
• Contribution up to 6.5% towards a company pension scheme.
• Discounts on Allianz products, vouchers and discounts for high street and online retailers.
• Private Medical Cover.
• Annual Flu vaccination.
• Annual Eye Care vouchers.
• Discounted travel/pet/musical/home/car Insurance.
• Roadside Assistance free after 6 months’ probation.
• Up to three paid days for Corporate Social Responsibility.

Allianz Partners is a world leading B2B2C specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care.

We have decades of experience in roadside and digital roadside assistance, including breakdown and emergency call (bCall, eCall), emergency accident assistance, help via phone, repair on the spot, towing and vehicle replacement.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.