Roadside Technician

Allianz; Chelmsford; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Private medical cover

Pension contributions up to 6.5%

Discounts on Allianz products

Roadside Assistance benefit after 6 mo

Job summary

Allianz Partners in the UK seeks experienced vehicle technicians for roadside assistance across Plymouth, Belfast and surrounding areas. Diagnose faults at the scene, decide between repair, recovery or onward travel, and operate from a fully equipped van.

You will work shifts from 7am to 10pm with paid overtime, earning a £42,000 base salary plus £8,000 bonus and a guaranteed £3,000 in year one; realistic OTE £55,000 and top earners over £60,000.

Qualifications

• Must hold a valid UK driving licence and be able to drive a fully equipped van.
• Qualified with City & Guilds or NVQ level credentials in vehicle tech.
• EV roadside diagnostics training or willingness to complete on joining.

Responsibilities

• Attend roadside calls, diagnose faults with modern tools and repair on scene where safe.
• Decide between repair vs recovery and arrange recovery as needed.
• Own each job end-to-end: communicate expectations and reassure customers.
• Operate and maintain van, tools, and parts with accurate notes in systems.
• Meet safety, service, and quality standards; work toward targets with rewards.
• Work in an AI-enabled environment with data governance and security standards.
• Be the face of Allianz Partners on the roadside, managing expectations and safety.
• Travel across Plymouth or Belfast and surrounding areas in a home-start model.

Skills

Full UK driving licence

Roadside diagnostics

Customer communication

Autonomy on scene

Safety compliance

IT and diagnostic apps

Education

City & Guilds Parts I & II

NVQ/B-Tech diploma

EV Level 3 IMI Accredited

ATA Level 3 roadside diagnostics training

Tools

Diagnostic software

Job description

Responsibilities

• Attend roadside assistance calls, assess the situation, diagnose faults using modern diagnostic tools, and repair at scene wherever safe and possible so customers can continue their journey.
• Make practical, safety-led decisions on repair versus recovery; when needed, arrange professional recovery and dealer workshop attention.
• Own each job end-to-end: communicate clearly with customers, set expectations, and provide reassurance in their moment of need.
• Operate and maintain your fully equipped van, manage tools and parts, follow safety procedures, and keep accurate notes in our systems.
• Meet service, safety and quality standards while working efficiently toward achievable targets with clear financial rewards.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use
  Proven experience as a vehicle or roadside technician who can work independently at the scene; this matters because you'll often be the sole decision-maker and fixer on site.
• Strong diagnostic and fault-finding skills with modern equipment; you need to quickly identify issues and decide the safest, fastest route to get the customer moving.
• Confident, calm customer communication; you're the face of Allianz Partners at the roadside and responsible for managing expectations and safety.
• Comfortable using IT, mobile apps and diagnostic software; our tools and processes are digital, and accurate data capture is part of the job.
• Full UK driving licence and confidence driving a fully equipped van; you'll travel across Plymouth or Belfast and surrounding areas.
• Relevant technical qualifications (e.g., manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma). Existing EV credentials are welcome; if not, you'll complete EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training with us.
• Flexibility to work the rotating shift pattern between 7am and 10pm, including some weekends and Bank Holidays; no overnights, with paid overtime when you start earlier or finish later
  We keep people moving when their plans are disrupted. This role is for experienced vehicle technicians who like variety, autonomy and being the person who makes the call at the roadside. You'll start and finish from home, run your day from a fully equipped van, and use your diagnostic skills and judgement to get customers safely back on the road or arrange recovery when that's the right choice.

We're hiring in Chelmsford.

What you can expect

• £42,000 base salary
• £8,000 bonus, plus a guaranteed additional £3,000 bonus in your first 12 months
• Realistic OTE of £55,000; top performers earn north of £60,000
• No overnight or 12-hour shifts; average 42.75 hours per week between 7am and 10pm, Monday to Sunday
• Alternating start times (7am/11am), two weekends off per month, rota set 12 months in advance
• Paid overtime, Bank Holiday supplement and a day off in lieu
• Private medical cover, pension contributions up to 6.5%, and a wide range of discounts and benefits
• Ongoing training, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics if you aren't already qualified

Staff Benefits

• In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
• We will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme.
• You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers.
• You will also benefit from our Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted travel/pet/musical/home/car Insurance, Roadside Assistance free after 6 months' probation and up to three paid days for Corporate Social Responsibility.
• We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment.
• Confidential 24/7 helpline and an app to access life, money and wellbeing resources including mental wellbeing support, debt and legal advice.
• Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.