Roadside Technician

Westbourne Motors; Epsom; On-site; GBP 34,000 - 42,000; Full time

Job summary

A leading vehicle assistance provider in the UK is looking for a Technician to perform roadside repairs and diagnostics. The role offers a competitive salary of £34,000, with bonuses up to £8,000 annually. Ideal candidates will have at least three years of experience in a vehicle-based industry and a Full Category B Driving Licence. Shift patterns require flexibility for evenings and weekends, prioritizing customer care and safety.

Benefits

Bonus opportunities

Training for towing trailers

Qualifications

• Minimum three years of experience in a vehicle-based industry.
• Full Category B Driving Licence is essential.
• Relevant experience as a vehicle technician is preferred.

Responsibilities

• Safely repair as many vehicles as possible at the roadside.
• Diagnose and repair faults on all makes and models.
• Work in various locations and weather conditions.

Skills

Vehicle diagnostics and repairs

Customer service

Driving skills

Problem-solving

Education

Level 3 qualification in vehicle maintenance

Job description

Company Background

Westbourne provides class-leading breakdown cover across Southern England. As a leading provider in the UK market with ambitious growth plans, Westbourne prides itself on offering inspirational customer service, including:

• Rapid response to stranded motorists.
• Effective roadside repairs, fixing over 80% of cars at the roadside.
• Prioritizing vulnerable drivers for reassurance.
• Workshop backup with priority service at company workshops and a national network of approved repair facilities to get customers back on the road quickly.
• Personalized service tailored to individual circumstances.

Services offered include:

• Roadside assistance for cars and commercial vehicles.
• Vehicle recovery for major breakdowns or accidents to any UK destination.
• Workshop repairs, servicing, vehicle maintenance, and MOT testing.
• Secure vehicle parking, often after accidents, awaiting insurance inspection or disposal.
• Motoring advice and customer support.

The company operates from key locations across the South, equipped with repair workshops, rescue recovery vehicles, and stocks of spare parts.

Job Description

Westbourne's fleet includes fully equipped service vehicles fitted with diagnostic tools for quick fault identification on cars and light commercial vehicles.

Service vans are equipped with towing gear to recover most vehicles to workshops or customer destinations.

The primary goal of a Westbourne Technician is to safely repair as many vehicles as possible at the roadside, aiming to outperform competitors.

Breakdowns can occur at any UK location, including customers' homes. The technician's first priority is always safety and customer care.

Technicians are expected to diagnose and repair most faults on all makes and models at roadside. Additional basic repairs may be carried out in workshops.

Technicians with suitable vehicles may recover non-repairable vehicles locally (within 60 miles), with long-distance recovery handled by dedicated drivers.

Salary
The basic salary is £34,000 annually, with bonus opportunities potentially adding up to £8,000 per year.

Shift Hours
4 days on duty followed by 2 days off, with consistent start times for each 4-day shift, switching after each set of days off.
Shift options include:
- 0800 to 2000
- 1400 to 0200

About You
Our team is enthusiastic, friendly, and skilled. We seek individuals like them and offer opportunities for growth as professionals and individuals. If you're passionate about customer service, a career with Westbourne could be ideal.

Since shifts include evenings, weekends, and bank holidays, you must be prepared to work in various locations, weather conditions, and work efficiently.

Ideally, you will have at least three years of experience in a vehicle-based industry. If you're skilled at fixing cars but lack formal paperwork, we still want to hear from you.

A minimum of three years of holding a Full Category B Driving Licence is essential. Training for towing trailers will be provided if needed.

Relevant experience as a vehicle technician or a Level 3 qualification is preferred.

All candidates will undergo CRB checks.