Training Coordinator

Direct Line Group Careers; Birmingham; On-site; GBP 25,000 - 45,000; Full time

Job description

Training and Technical Support – Green Flag

Hybrid Working: You'll work at our Technical Centre and occasionally from home. You'll be required to carry out 2-week blocks of training on site at the Technical Centre.

Full Time, Permanent Position

Let’s make the most of your talent

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

Stuck on the side of the road? We’re the people you call. Green Flag is a roadside rescue and recovery service rooted in independence and efficiency. We work smart - bringing the very best local technicians and independent garages across the UK together under one (green) flag. Our local specialists really are the bee’s knees. The top bananas. The dog’s, well, you know. Identical, flashy vans aren’t really their style. Why bother when they have all the skills they need to get our customers back on the move as quickly as possible.

What you’ll do

• Reporting into the Technical Trainer and supporting the Health and Safety Manager, you will assist the Technical Trainer in delivering comprehensive training for newly appointed patrols during their induction and supporting existing patrols in expanding their technical expertise, including the latest advancements in vehicle technology.
• You will conduct training assessments to identify development needs and provide targeted support where necessary.
• Deliver hands-on technical training in real-world environments, perform technical assessments and interviews for potential new patrols, and carry out health and safety vehicle audits.
• Support the business to manage compliance on LOLER and Calibration inspections.
• Complete administrative duties and monitor learner’s progress throughout their learning journey and create training needs where appropriate.
• Liaise with admin to confirm ordering of tools, equipment and uniform. Handing out new kits to new patrols.
• Ensure all documentation that is required during the training is completed and filed in the relevant place.
• Maintain the training venue at Stechford ready for any training sessions.
• Be onsite for any of the deliveries ahead of the planned training.
• Own the van audits as per agreed schedule, including LOLER inspections and manual handling observations.
• Liaise with Team Leaders and inspection company to manage calibration of tools and equipment, as well as manage any data portals associated with the relevant inspections.
• Liaise with lead patrols on any issues raised and arrange for any tools and equipment that need replacing or repairing.
• Own the vehicle decommissioning process and ensure it is in a suitable condition to be repurposed. Arrange vehicle repair and maintenance where required.

What you’ll need

• Technical Knowledge – NVQ Level 3 qualification in Motor Vehicles (or equivalent) with a strong understanding of car mechanics and vehicle technology.
• Roadside Experience – Preferred but not essential; experience working in a hands-on vehicle repair or recovery role would be beneficial.
• Health & Safety Awareness – Understanding of H&S regulations, with formal qualifications preferred but not required. Ability to ensure best practices in all training and assessments.
• Attention to Detail – Ensuring all documentation, safety checks, and training processes are completed accurately and to the required standard.
• Organisational Skills – Ability to manage training documentation, monitor learner progress, and maintain accurate records of training, tools, and equipment.

What we’ll give you in return:

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Up to 10% annual bonus
• 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Buy as you earn share scheme
• Employee discounts and cashback

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.

Together we’re one of a kind.

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