Roadside Patrol Team Manager - Western

RAC; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading breakdown service provider in Reading is seeking a Patrol Team Manager to lead a dynamic team. You will coach and develop a high-performing group to exceed service expectations and achieve operational goals. The ideal candidate will possess strong leadership skills and experience in managing field teams. This role offers competitive benefits including a pension scheme and holiday allowance.

Benefits

Holiday allowance of 23 days

Contributed pension scheme

Life assurance cover

24-hour personal support service

Car salary sacrifice scheme

Free breakdown service

Access to online discounts portal

Qualifications

• Proven experience managing and developing field-based teams in a performance-driven environment.
• Strong leadership and coaching skills with a track record of delivering against KPIs.
• Excellent interpersonal, communication, and influencing skills across all levels.

Responsibilities

• Lead, coach, and develop a high-performing team of Patrols.
• Take full ownership of service delivery and efficiency in your region.
• Collaborate with key departments to align service standards.

Skills

Leadership skills

Coaching skills

Interpersonal skills

Commercial awareness

Knowledge of health and safety standards

Education

NVQ Level 4 or equivalent in management

Job description

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Client:

RAC

Location:

Reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f188f5cd1a26

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Are you ready to take the next step in your leadership career and help shape the future of the UK's most trusted breakdown service? We're looking for a dynamic Patrol Team Manager to join our Roadside Operations team. In this high-impact role, you'll be leading from the front - coaching, motivating, and developing a team of up to 50 patrols to deliver industry-leading service to our members.

What you'll do...

• Lead, coach, and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets
• Take full ownership of service delivery and efficiency in your region, ensuring optimal utilization of your mobile workforce
• Collaborate with key departments including CSC, Technical, HR, Customer Care, and Training to align service standards and operational goals
• Ensure legal compliance, safe working practices, and effective asset management in line with company policy
• Drive team engagement through regular feedback, recognition, and coaching sessions
• Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved

What you'll need...

• Proven experience managing and developing field-based teams in a performance-driven environment
• Strong leadership and coaching skills with a track record of delivering against KPIs
• Excellent interpersonal, communication, and influencing skills across all levels
• Commercial awareness and a strong understanding of service-led operations
• Sound knowledge of compliance, health and safety standards, and the breakdown recovery sector

Desirable qualifications...

• NVQ Level 4 or equivalent in management (or willingness to work towards this)
• Frontline management experience
• FSA compliance knowledge

What you'll get with the RAC

• Work pattern of 40 hours weekly
• Holiday allowance of 23 days (rising to 25 with service) + bank holidays
• Family leave support including paid time off, flexibility, and resources to help balance work and family commitments
• Option to join RAC's Group Personal Pension scheme where we will match/contribute up to 6.5% on qualifying earnings
• 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering
• Confidential personal support service, available 24 hours per day, every day of the year, for you and any family members aged 16+ in your household
• Car salary sacrifice scheme after 12 months of employment, including electric vehicle options
• Free RAC Ultimate Complete Breakdown Service from day one
• Access to Orange Savings, our online discounts portal offering thousands of savings on high street retailers, supermarkets, holidays, tech, and more

About us

The RAC has been rescuing the nation's drivers since 1897. We're one of the country's most well-known and trusted brands. As our business continues to grow, we're looking for skilled Vehicle Technicians to join our team. We are committed to creating a culture that reflects the diverse communities we serve, and that is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.