Roadside Patrol Team Leader

Direct Line Group; Eastbourne; On-site; GBP 45,000 - 52,000; Full time

Job summary

Direct Line Group is hiring a Team Leader for their Green Flag services to manage roadside patrol duties and oversee a team of technicians. This full-time role based around Eastbourne offers a competitive salary with the opportunity for overtime as well as various employee benefits to ensure a great work-life balance.

Benefits

50% off home, motor and pet insurance

Free Green Flag breakdown cover

Optional Health and Dental insurance

EV car scheme

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Experience and qualifications from the vehicle repair industry required.
• Be 21 or over due to insurance purposes.
• Ability to develop effective coaching relationships.

Responsibilities

• Manage roadside technicians' performance and development.
• Attend and repair customer vehicles in a timely manner.
• Ensure safety and compliance with company procedures.

Skills

Coaching

Customer Service

Problem Solving

Education

Experience in vehicle repair industry (Level 3 or equivalent)

Job description

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Earn up to £52,000 OTE with a £45,000 base salary.

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.

What you'll be doing

This is a permanent role based around Brighton, Eastbourne, Horsham, Crawley, Brighton, Worthing

This role will operate on a 50/50 split of both roadside patrol duties and Team Leader responsibilities, as the role develops this may change.

You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose. You will be provided with a Green Flag vehicle and start your day from your home

• Be proactive and efficient in attending, assessing, and repairing customers’ cars within agreed timescales and make smart decisions and take ownership to meet customers’ demands and get them back on the road as soon as possible.
• Protect our customers by ensuring to get it right for them and do it in the safest and most secure way.
• Be responsible for day-to-day remote management of a patrol force team. Including management of individual Roadside Technicians performance and personal development.
• Identify opportunities and contribute to maximising roadside revenue opportunities whilst meeting the needs of our customers.
• Own, track and report performance and sustainability metrics to the Area Manager, in accordance with the Green Flag patrol force strategy.
• Drive patrol performance and ensure performance metrics are consistently achieved across your team.
• Ensure that safe working practices are embedded at the heart of the Green Flag patrol force.
• Collaborate with roadside area manager to ensure that any payments by the roadside are processed in line with business procedures and in a legally compliant way.
• Complete processes to indicate damage on car whilst specifying steps taken to solve the problem and gain signature from customer and complete other vehicle repair related documents.
• Support the business in achieving Average Claims Cost targets by maximising roadside repairs and minimising additional strokes/recoveries.
• Ensure the best use of resource to meet customer demands and achieve operational metrics.
• Oversee safeguarding of the Green Flag patrol force, including but not limited to lone working requirements.
• Oversee the vehicle maintenance of the Green Flag patrol force fleet.
• Process any insurance claims as a result of an accident involving a Roadside Technician.
• Take ownership for all associated people management activities of direct reports such as recruitment, onboarding & induction, leavers process, talent/succession planning, engagement action planning, team cost management and development/career planning.
• Capacity planning.
• Evaluate patrol performance and ensure appropriate performance and sustainability metrics are met for your team.

What you'll need

• Suitable experience and qualifications from within the vehicle repair industry, level 3 or equivalent
• Be 21 or over for insurance purposes
• Develop effective coaching relationships to support the growth of the patrol force and capability throughout the team, providing timely structured feedback on progress and performance.
• Translate business strategy into meaningful direction and priorities for your team to achieve, providing support and guidance and maintaining clear accountability for the individual.
• Collaboration with the Patrol Dispatch Manager to optimise the customer claims journey.
• Develop, sustain, and improve relationships across the extended Rescue Leadership team and associated teams.
• Awareness and adherence to all Risk, Governance and HR policies and processes.

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 50% off home, motor and pet insurance plus free Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Buy as you earn share scheme

• Employee discounts and cashback

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you