Roadside Patrol

Direct Line Group; Bromley; On-site; GBP 40,000 - 47,000; Full time

Job summary

A leading company in road assistance is seeking individuals to join their team. You'll be responsible for helping customers with vehicle breakdowns in a fulfilling role that offers excellent benefits and the chance to work flexibly. The role requires a valid driving license and experience in vehicle maintenance.

Benefits

50% off home, motor, and pet insurance

Free breakdown cover

Optional health and dental insurance

EV car leasing scheme

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Must be 21 years or over for insurance purposes.
• Current Category B driving license required.
• Experience in the Motor Repair industry essential.

Responsibilities

• Assisting customers with vehicle breakdowns and diagnosing issues.
• Providing reassurance and helping customers get back on the road.
• Collaborating with dispatch to enhance customer experience.

Skills

Empathy

Initiative

Health and Safety Practices

Knowledge of Vehicle Repair Techniques

Education

NVQ Level 2 in Light Vehicle Maintenance

Job description

Social network you want to login/join with:

Earn up to £47,000 OTE with a £40,000 base salary.

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team, you’ll be an integral part of our expanding services — the backbone of our operations — and enjoy a career with variety and fulfillment. It’s Miles Better.

What you'll be doing

This is a permanent role based around Eastbourne, Brighton, Worthing, Crawley, Horsham, and Redhill.

You will work 40 hours a week, four days a week, on a shift pattern between 7 am and 8 pm, Monday to Sunday, with optional overtime.

We will provide a Green Flag vehicle, and you will start your day from home. Your role involves assisting customers with vehicle breakdowns, diagnosing issues such as being out of fuel, tyre repairs or changes, or battery replacements, and helping them get back on the road efficiently. You will need to diagnose problems, understand repair requirements, and provide reassurance to customers.

What you'll need

• To be 21 years or over for insurance purposes
• A current Category B driving license
• NVQ Level 2 or similar in light vehicle maintenance (preferred)
• Empathy and a desire to achieve the best outcome
• Experience in the Motor Repair industry
• Experience working alone (desirable)
• Knowledge of up-to-date vehicle repair techniques
• Strong health and safety practices
• Ability to collaborate with dispatch to improve customer experience
• Self-initiative

We offer excellent benefits including:

• 50% off home, motor, and pet insurance plus free breakdown cover
• Optional health and dental insurance
• EV car scheme for leasing electric or hybrid cars
• Buy as you earn share scheme
• Employee discounts and cashback

We support our colleagues with flexible working options, work-life balance, and benefits that recognize your whole life, not just your paycheck.

Be yourself

Direct Line Group is an equal opportunity employer. We value diversity and inclusion, and we’re committed to creating an inclusive environment where everyone can succeed. If you need adjustments during the recruitment process, please contact our recruitment team.