Roadside Mechanic

Direct Line Group; Ruislip; Remote; GBP 40,000 - 47,000; Full time

Job summary

Direct Line Group recherche un professionnel de l'assistance routière pour aider les clients en cas de panne. Le poste exige une grande empathie, une bonne connaissance des techniques de réparation de véhicules et une licence de conduite appropriée. Ce rôle offre un équilibre entre vie professionnelle et personnelle avec d'excellents avantages.

Benefits

50% off home, motor, and pet insurance plus free breakdown cover

Optional Health and Dental insurance

EV car scheme for leasing electric or hybrid vehicles

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• 21 ans ou plus pour des raisons d'assurance.
• Licence de conduite de catégorie B requise.
• Connaissance des techniques de réparation de véhicules à jour.

Responsibilities

• Assistance aux clients en cas de panne de véhicule.
• Diagnostic des problèmes tels que panne d'essence, réparations de pneus.
• Fournir une assistance rassurante pour les clients.

Skills

Empathy

Self-initiative

Collaboration skills

Education

NVQ Level 2 or similar accreditation in light vehicle maintenance

Job description

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Earn up to £47,000 OTE with a £40,000 base salary.

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team, you’ll be an integral part of our expanding services — the backbone of our operations — and enjoy a career with variety and fulfillment. It’s Miles Better.

What you'll be doing

This is a permanent role based in or around one of the locations below.

You will be contracted to work 40 hours, four days a week, starting on a shift pattern between 7am and 8pm, Monday to Sunday, with optional overtime.

We will provide a Green Flag vehicle and you will start your day from your home. Your role involves assisting customers with vehicle breakdowns, diagnosing issues such as being out of fuel, tyre repairs, or battery replacements, and helping them get back on the road safely. You will need to diagnose problems, understand repair requirements, and provide reassurance to customers.

What you'll need

• To be 21 years or over for insurance purposes
• A current Category B driving licence
• NVQ Level 2 or similar accreditation in light vehicle maintenance (preferred)
• Empathy and a desire to achieve the correct outcome
• Experience in the Motor Repair industry
• Experience of lone working (desirable)
• Knowledge of up-to-date vehicle repair techniques
• Adherence to best practice and Health & Safety standards
• Collaboration skills with dispatch teams
• Self-initiative

We offer excellent benefits, including:

• 50% off home, motor, and pet insurance plus free breakdown cover

• Optional Health and Dental insurance

• EV car scheme for leasing electric or hybrid vehicles

• Buy as you earn share scheme

• Employee discounts and cashback

We support our colleagues' work-life balance and offer flexible, inclusive benefits that recognize your whole life, not just your paycheck.

Be yourself

Direct Line Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you require adjustments during the recruitment process, please contact our recruitment team for support.