Roadside Mechanic

Direct Line Group; Northolt; On-site; GBP 40,000 - 47,000; Full time

Job summary

A leading company in the automotive service sector is looking for an experienced technician to join their team. The role involves diagnosing various vehicle issues and ensuring quick resolutions, backed by a robust support system. Candidates are expected to have relevant industry experience and a commitment to customer service excellence. Enjoy competitive pay and comprehensive benefits in a flexible work environment.

Benefits

50% off home, motor, and pet insurance

Free Green Flag breakdown cover

Optional Health and Dental insurance

EV car scheme for electric or hybrid cars

Employee discounts and cashback

Qualifications

• Must be 21 years or older.
• Must hold a current Category B driving licence.
• Experience in the Motor Repair industry is required.

Responsibilities

• Diagnosing and resolving vehicle issues such as fuel shortage and tyre repairs.
• Ensuring customer confidence in their journey with effective resolutions.
• Working independently and collaborating with the dispatch team.

Skills

Empathy

Self-initiative

Collaboration

Adherence to health & safety best practices

Knowledge of vehicle repair techniques

Education

NVQ Level 2 or similar in light vehicle maintenance

Job description

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Earn up to £47,000 OTE with a £40,000 base salary.

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team, you’ll be an integral part of our expanding services — the backbone of our operations — and enjoy a career with variety and fulfillment. It’s Miles Better.

What you'll be doing

This is a permanent role based in or around one of the locations below.

You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime — you choose.

We will provide you with a Green Flag vehicle, and you will start your day from your home. Our customers rely on us to get their vehicles back on the road — whether for weekly shopping, school runs, or holidays. Your role involves diagnosing and resolving issues such as out-of-fuel situations, tyre repairs or replacements, and battery changes, ensuring customer confidence in their journey.

What you'll need

• To be 21 years or over for insurance purposes
• A current Category B driving licence
• NVQ Level 2 or similar accreditation in light vehicle maintenance (preferred)
• Empathy and a desire to achieve the correct outcome
• Experience in the Motor Repair industry
• Experience of lone working (desirable)
• Knowledge of up-to-date vehicle repair techniques
• Adherence to health & safety best practices
• Collaboration with dispatch team to improve the customer claims journey
• Use of self-initiative

Our benefits include:

• 50% off home, motor, and pet insurance plus free Green Flag breakdown cover
• Optional Health and Dental insurance
• EV car scheme for leasing electric or hybrid cars
• Buy as you earn share scheme
• Employee discounts and cashback

We support our colleagues' work-life balance by offering flexibility and benefits that recognize your whole life, not just your paycheck.

Be yourself

Direct Line Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need adjustments during our recruitment process, please contact our recruitment team.