Roadside Mechanic

Direct Line Group Careers; Coulsdon; On-site; GBP 40,000 - 48,000; Full time

Job summary

Join a leading company in vehicle assistance as a key team member, providing essential support to customers facing vehicle issues. This permanent role offers a competitive salary and excellent benefits, including a pension contribution and flexible working options. Ideal candidates will have a background in vehicle maintenance and a passion for customer service, ensuring swift and effective solutions to get customers back on the road.

Benefits

9% employer pension contribution

50% off home, motor, and pet insurance

Optional health and dental insurance

Electric vehicle leasing scheme

Generous holidays

Share schemes and employee discounts

Qualifications

• 21 years or over for insurance purposes.
• Current Category B driving licence.
• Experience in the motor repair industry.

Responsibilities

• Assist customers with vehicle issues like fuel, tyres, or batteries.
• Diagnose problems and provide solutions.
• Collaborate with dispatch to improve customer experience.

Skills

Empathy

Knowledge of vehicle repair techniques

Self-initiative

Education

NVQ Level 2 in light vehicle maintenance

Job description

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team, you’ll be an integral part of our expanding services — the backbone of our operations — and enjoy a career with variety and fulfillment. It’s Miles Better.

What you'll be doing

This is a permanent role based in:

1. Peckham
2. Woolwich
3. Dartford
4. Sidcup
5. Gravesend
6. Beckenham
7. Bromley
8. Croydon
9. Caterham
10. Coulsdon
11. Erith
12. Eltham

You will work 40 hours, four days a week, on a shift pattern between 7am and 8pm, Monday to Sunday, with options for overtime.

We will provide a Green Flag vehicle, and you will start your day from home. Your role involves assisting customers with vehicle issues such as fuel, tyres, or batteries, diagnosing problems, and providing solutions to get their vehicles back on the road swiftly and confidently.

• Salary up to £40,000 depending on experience, with OTE of £44,000-£48,000, plus a 9% employer pension contribution and overtime opportunities.

What you'll need

• Be 21 years or over for insurance purposes
• A current Category B driving licence
• NVQ Level 2 or similar in light vehicle maintenance (preferred)
• Empathy and a desire to achieve the correct outcome
• Experience in the motor repair industry
• Experience working alone (desirable)
• Knowledge of up-to-date vehicle repair techniques
• Adherence to health and safety best practices
• Ability to collaborate with dispatch to improve customer experience
• Self-initiative

Benefits

We offer excellent benefits to support your lifestyle, including:

• 9% employer pension contribution
• 50% off home, motor, and pet insurance, plus travel insurance and breakdown cover
• Optional health and dental insurance
• Electric vehicle leasing scheme
• Generous holidays
• Share schemes and employee discounts
• And more

We value work-life balance and offer flexible options to support your well-being. Our benefits reflect our commitment to recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone can succeed. If you need adjustments during recruitment, please contact our team.

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