Roadside Assist Mechanic - Luton

The AA; London; On-site; GBP 28,000 - 45,000; Full time

Job summary

The AA is looking for a Roadside Assist Mechanic to join their development programme in London. This role includes providing roadside support, resolving technical vehicle issues, and learning from experienced colleagues. With a focus on customer service and problem-solving, this position offers career progression and a comprehensive benefits package, including a basic salary and performance bonuses.

Benefits

Location allowance

Free breakdown cover

23 days holidays plus bank holidays

Up to 7% company pension contribution

Employee Assistance Programme

Qualifications

• Must have a full category B driving licence with 6 points or less.
• Experience in vehicle maintenance and repair.
• Comfortable working shifts, including evenings and weekends.

Responsibilities

• Communicate effectively with customers about their vehicle issues.
• Resolve technical problems by either fixing vehicles on-site or towing them to garages.
• Commit to continuous learning and training in vehicle maintenance.

Skills

Customer Service

Technical Problem Solving

Communication

Self-Motivated

Education

NVQ 2 in Vehicle Maintenance and Repair

Job description

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Roadside Assist Mechanic - Luton, London

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Client:

The AA

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

69ea330b0c7e

Job Views:

13

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Company description

Start your journey today; join the AA.

Join our Roadside Assistant Mechanic development programme and we’ll fine tune your expertise with ongoing support and training. If you’ve got the drive to succeed, we want to hear from you. By joining our development programme, you pledge to become a fully-fledged Roadside Rescue Mechanic with us in the future.

Take a look at all things The AA at our You Tube channel: The AA - YouTube

Our commitments :

Basic Salary £28,550 + £3,500 location allowance*. Top performers can earn upwards of OTE £45,000!

*Eligibility for location allowance is based on your home postcode

• Start and finish on your driveway, (paid from the moment you get in your van to the moment you get home). * Sign on locations also available for discussion
• Each year, choose your standby hours preferences to suit your lifestyle and work life balance
• Bring your best self and we provide the rest, including; Van, full Uniform, Boots, and the best available equipment!
• Free breakdown cover from day one
• 23 days holidays (increases with service) plus bank holidays
• Up to 7% company pension contribution
• A famous brand that our customers love with industry leading training
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

This is the job

Your way with people really sets you apart and you understand not just what your customer wants, but how they feel - you’ll ask the right questions, explain your fix and love ensure your customer can get on with their day. You’re ready for anything, you’ll be there for them, anytime, anywhere and in any weather.

What will I be doing?

You’ll be:

• A communicator: You're comfortable sharing your knowledge and information in a way that your customers understand the situation and feel safe that their needs will be taken care of
• A dedicated learner: Whilst on your journey to becoming a fully-fledged patrol you will take every opportunity to soak up knowledge and learn from others. Whether that’s on the road or in a structured learning setting.
• A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers
• A fixer/problem solver : You will revel in utilising your technical expertise to solve a variety of issues. Whether that’s fixing the vehicle by the roadside or recovering the vehicle to a garage, you are the solution bringer and enable your customer to get on with their day

What do I need?

You’ll need :

• NVQ 2 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
• It’s essential that you have a full category B driving licence, with 6 points or less, If you don’t also have category BE (towing) we’ll fund it for you.
• To be happy working shifts, which could include evenings, weekends and Bank Holidays

Additional Information

For more information on our full benefits package, including discounted home and motor insurance, take a look at our website, Taking care of you - AA Careers ()

As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.

Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.

You can apply today with or without a CV (if you wish to apply without a CV then please list your most recent experience along with your qualifications on the application form) by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.