Roads Policing Process Support Officer

ZipRecruiter; Billericay; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local police authority is seeking a Roads Policing Process Support Officer in Billericay. This role involves supporting the processing of road crime cases, handling communications, and maintaining compliance with relevant policies. The ideal candidate should have office administrative experience, strong communication skills, and be detail-oriented. Full-time hours are offered for a temporary period of 26 weeks.

Qualifications

• Experience in office administration for at least 6 months.
• Capacity to handle stress and prioritize tasks.

Responsibilities

• Process incoming communications and adhere to service level agreements.
• Review offences and determine eligibility for prosecution.
• Provide professional contact for public queries.
• Use police systems for data input and retrieval.
• Attend court as a prosecution witness if needed.

Skills

Office administration experience

Strong written communication skills

Attention to detail

Ability to review and present information

Proficiency in Microsoft Office

Education

Minimum GCSEs (or equivalent) including English

Job description

Job DescriptionJob Advert: Roads Policing Process Support Officer Location: 143 High Street, Billericay, Essex, CM12 9AB
Contract Type: Temporary (26 weeks)
Hours: Full-time, 37 hours per week (Monday – Friday)
Pay Rate:

• 
  PAYE: £13.53 per hour
  
  
  




• 
  Umbrella/Ltd: £17.20 per hour
  Start Date: 1st October 2025
  IR35 Status: Inside IR35
  
  
  

About the Role Essex Police are seeking a reliable and detail-oriented Roads Policing Process Support Officer to join the Roads Policing Unit (RPU) on a temporary basis. This is an excellent opportunity to contribute to road safety enforcement by supporting the processing and progression of road crime cases.

You will handle incoming communications, assess offences captured by roadside and camera technology, liaise with members of the public, and support the broader Roads Policing Support functions to ensure accurate and timely case handling.

Key Responsibilities

• Process incoming and outgoing communications via post, email, and telephone, adhering to internal service level agreements.
  
  
  




• Review camera-captured offences and determine eligibility for prosecution; discontinue offences when appropriate.
  
  
  




• Support the wider Roads Policing Unit with additional processing demands and maintain a working knowledge across associated departments.
  
  
  




• Act as a professional point of contact for public queries, escalating complex or sensitive issues as needed.
  
  
  




• Use police systems to input, retrieve, and assess data for case progression; undertake initial investigation steps including tracing offenders and identifying offence patterns.
  
  
  




• Complete process map checks and escalation reports to support full investigations, with particular attention to victim identification.
  
  
  




• Maintain compliance with Essex Police policies and quality standards, ensuring interactions are fair, professional, and well-documented.
  
  
  




• Contribute to team meetings and process improvement discussions; assist with the induction and training of new team members when required.
  
  
  




• Attend court as a prosecution witness if necessary.
  
  
  

Required Skills & Experience

• Minimum GCSEs (or equivalent) including English
  
  
  




• At least 6 months of office administration experience
  
  
  




• Strong written communication skills and attention to detail
  
  
  




• Ability to review, extract, and present information accurately
  
  
  




• Proficient in Microsoft Office, with solid keyboard and typing skills
  
  
  




• Willingness to learn and work across a range of police systems
  
  
  

Desirable:

• Knowledge of Data Protection Act
  
  
  




• Experience with police systems (e.g., PNC, STORM, Intelligence, etc.)
  
  
  




• Familiarity with CRASH (collision reporting system)
  
  
  

About You We’re looking for someone who is:

• Accurate and detail-focused
  
  
  




• Able to communicate clearly and professionally
  
  
  




• Comfortable working under pressure and prioritising tasks
  
  
  




• A team player, with a proactive and responsible approach
  
  
  

To Apply / Find Out More If you're organised, adaptable, and committed to delivering high-quality administrative support within a policing environment, we’d love to hear from you.
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