Road Operations Support Coordinator

Automobile Association; Basingstoke; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading road services provider is seeking a Road Operations Support Coordinator to deliver expert administrative assistance in a dynamic environment. The role involves managing onboarding, liaising with managers, handling confidential data, and providing exceptional support for Roadside Operations. Join a team that values diversity and offers comprehensive benefits including annual leave, pension contributions, and employee discounts.

Benefits

25 days annual leave plus bank holidays + holiday buying scheme

Worksave pension scheme with up to 7% employer contribution

Free AA breakdown membership from Day 1

Discounts on AA products including insurance

Employee discount scheme for healthcare and lifestyle

Company funded life assurance

Diverse learning and development opportunities

Employee Assistance Programme and 24/7 remote GP service

Qualifications

• Strong communication skills to interact effectively.
• Ability to handle confidential information appropriately.
• Proactive mindset with a focus on customer service.

Responsibilities

• Provide administrative support for Roadside Operations.
• Manage day-to-day recruitment and onboarding processes.
• Coordinate financial activities and process invoices.

Skills

Communication

Problem-solving

Adaptability

Customer-focused

Tools

Microsoft 365

Data Protection Act knowledge

Job description

Job Title: Road Operations Support Coordinator
Location: Basingstoke (hybrid working 3 office days per week)
Employment Type: Full time permanent
Salary: £28,700.04 plus up to 10% annual bonus
Hours: 36.25 hours per week Monday-Friday

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

#LI-CL1 #LI-Hybrid

This is the job

The key purpose of this role is to provide expert administrative support for the varied and ever-evolving aspects of the Outdoor Roadside Operation. While the role has core daily responsibilities, the post holder must be adaptable, proactive, and ready to respond to the shifting demands of the operation, ensuring efficient and seamless support. A flexible approach, strong problem-solving skills, and the ability to manage changing priorities are essential for success in this dynamic position.

What will I be doing?

• Accurately collecting and processing data on bespoke AA Roadside Operations systems and Microsoft 365 applications. This may include updating resource records, Tool Inspection scheduling, escalation of Tool Inspection audits and new starter admin
• Responsible for the day-to-day activities associated with the Recruitment and Onboarding of new employees. Ensuring offers/rejections/on holds and training instructions are processed through the relevant Departments in a timely and professional manner.
• Liaising with managers at all levels, resolving resource and support queries in a professional and timely manner
• Ensuring timely coordination to financial activities: invoice processing
• Providing ad hoc support to the RODLT, including meeting arrangements, note taking, action logs, composing of letters etc
• Gathering and analysing information to support the decision making with the contravention and NIPs process
• Continuously seeking to improve/update multistep processes building knowledge in Microsoft 365 applications

What do I need?

• Strong verbal and written communication skills, with the ability to relate to others easily and maintain a polite, approachable manner
• Ability to take initiative while thriving in a team-oriented environment.
• A proactive, positive mindset with the confidence to think and act independently
• Flexibility in handling multiple priorities within a busy team, ensuring deadlines are met.
• Capability to manage sensitive and confidential information in line with the Data Protection Act.
• A customer-focused approach, committed to exceeding expectations and going the extra mile
• A commitment to continuous learning and applying knowledge to support others.
• Enthusiasm for working with one of Britain’s most recognised and dynamic brands
• A motivated and ‘can do’ attitude, always willing to go above and beyond
• A positive, proactive approach while knowing when to seek guidance—help is always available
• Ability to apply creativity and intent to achieve goals
• A willingness to learn, grow, and excel in the role

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.