Road Logistics Customer Care Operations Specialist - (German Speaking)

Kuehne + Nagel; Kegworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company in Kegworth seeks a Transport Coordinator to manage specialized transport services and ensure on-time delivery. Candidates must have excellent communication skills and be fluent in German and English. This role requires a strong customer service focus and the ability to work independently. Join us for a rewarding career with a comprehensive benefits plan.

Benefits

Contributory pension plan

Employee assistance programme

Route 2 Rewards scheme

Support for service leavers

Qualifications

• Excellent communication and interpersonal skills, written and over the phone.
• Fluent level of German and English.
• Strong customer service focus.
• Able to use own initiative and work unsupervised as well as within the wider team.

Responsibilities

• Coordinate specialised transport services for customer orders.
• Schedule and create cost effective transport plans.
• Agree with logistics service providers for on-time service.
• Select transport modes according to parameters.
• Manage ad-hoc transport requests and adjustments.
• Be the first line of support for logistics queries.

Skills

Excellent communication skills

Fluent German

Fluent English

Strong customer service focus

Job description

Overview

Kühne + Nagel (AG & Co.) KG

You will execute first class services (e.g. transport management and requests & deviation management) according to joint and contractual agreements made with the customer. The role will be performed in the EMG (Logistics Control Tower) in East Midlands Gateway as an integral part of the Control Tower team. You will learn in depth about the role, services and processes through involvement and performing system testing and work instructions creation.

Responsibilities

• Coordinate specialised transport services for customer orders, using Loginext Transport Management system as well as manual planning activity.
• Schedule and create cost effective transport plans, making optimum use of own fleet of vehicles versus sub-contractor haulage where possible.
• Agree with logistics service providers to ensure on-time pick-up and delivery service in full.
• Select transport modes, logistics service providers, considering the agreed selection parameters.
• Manage ad-hoc transport requests and adjustments.
• Manage along with the supplier driver routes and schedules to maximise productivity and ensure costs are controlled.
• Be the first line of support for logistics queries.
• Respond constructively to customer requests to develop a proactive relationship, to create a positive approach and minimise disruption to business.

Qualifications

• Excellent communication and interpersonal skills, written and over the phone.
• Fluent level of German and English.
• Strong customer service focus.
• Able to use own initiative and work unsupervised as well as within the wider team.

Benefits

• If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise.
• You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre.
• We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.
• As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.