Road Logistics Customer Care & Operations Specialist

Kuehne + Nagel AS; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

Kuehne + Nagel is looking for a Road Logistics Customer Care Operations Specialist in Belfast. In this role, you will provide exceptional customer service, support logistics operations, and ensure efficient handling of shipments. The position offers competitive salary and benefits, promoting a positive team culture while ensuring compliance with regulations.

Benefits

Kuehne + Nagel pension plan

Route 2 Rewards scheme

Employee assistance program

Qualifications

• Strong customer service background with attention to detail.
• Excellent communication and interpersonal skills.
• Proactive and team-oriented with organizational abilities.

Responsibilities

• Process client and overseas bookings accurately.
• Coordinate with all parties to manage the movement of goods.
• Resolve shipment issues and keep clients updated.

Skills

Customer service

Attention to detail

Communication

Organizational skills

Team-oriented

Commercial mindset

Education

Secondary school education or equivalent

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Are you passionate about delivering exceptional customer service and ensuring smooth logistics operations? We’re looking for aRoad Logistics Customer Care Operations Specialistto join our dynamic Road Sales team and play a key role in supporting our clients and freight operations.As a Customer Care Operations Specialist, you’ll be the backbone of our branch’s client support, ensuring shipments are processed efficiently and customers are kept informed every step of the way. You’ll collaborate closely with Freight Account Managers and other departments to deliver seamless service and operational excellence.

How you create impact

• Process client and overseas bookings accurately.
• Provide operational & sales support to Freight Account Managers.
• Coordinate with all parties to manage the movement of goods.
• Resolve shipment issues and keep clients updated.
• Handle sales and purchase invoicing/queries for the branch.
• Promote a positive team culture and support cross-departmental tasks.
• Ensure compliance with health & safety, quality, and security standards.

What we would like you to bring

• Secondary school education or equivalent.
• Strong background in customer service with attention to detail and accuracy.
• Excellent communication and interpersonal abilities
• Strong organisational skills and ability to manage priorities
• Team-oriented with a proactive mindset
• A commercially minded attitude is essential

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.