Road Freight Operations Account Manager

White Recruitment Construction; England; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A logistics company based in Wythenshawe is seeking a Road Freight Operations Account Manager. This role involves managing end-to-end operations for clients, building relationships, and negotiating rates. Ideal candidates have experience in freight forwarding and strong customer service skills. The position offers a competitive salary and a hybrid working model.

Benefits

Enhanced benefits package

Modern offices with excellent transport links

Regular training and professional development opportunities

Qualifications

• Previous experience in road freight forwarding/operations.
• Strong commercial awareness and customer service skills.
• Confident in managing accounts and building long-term relationships.

Responsibilities

• Manage end-to-end road freight operations for a portfolio of clients.
• Build and maintain strong client relationships.
• Negotiate rates with hauliers and suppliers.

Skills

road freight forwarding experience

customer service skills

account management

problem-solving

organizational skills

Job description

Position: Road Freight Operations Account Manager
Location: Wythenshawe

Hours: Mon – Fri, 9:00 – 17:30 (Flexible start and finish times)

Hybrid working: 2 days from home, 3 office-based

Salary: Up to £35,000 (Negotiable)

Are you looking to join a logistics business where you’re more than just a number? Where your input matters, your voice is heard, and you’re part of a company owned by its people?

We’re hiring a Road Freight Operations Account Manager to join our thriving, people-first logistics team based in Wythenshawe. With an employee-owned structure at the heart of our success, we invest in our team, celebrate achievements, and build careers – not just job titles.

If you’re passionate about road freight, thrive in a fast-paced environment, and want to work for a company that genuinely values its people, this could be the role for you.

Key Responsibilities

• Manage end-to-end road freight operations for a portfolio of clients
• Act as the primary contact for customer accounts, ensuring service excellence
• Build and maintain strong client relationships through proactive communication
• Negotiate rates with hauliers and suppliers to deliver cost-effective solutions
• Provide quotations and track market trends to remain competitive
• Coordinate collections and deliveries across the UK and Europe
• Monitor and resolve operational issues, ensuring on-time performance
• Prepare and manage all necessary documentation for shipments
• Collaborate with internal teams to support account growth and retention
• Support the sales team during client visits and account reviews

What We’re Looking For

• Previous experience in road freight forwarding/operations
• Strong commercial awareness and customer service skills
• Confident in managing accounts and building long-term relationships
• Excellent organisational skills with the ability to multitask
• A proactive problem-solver who can stay calm under pressure

Why Join Us?

• Employee-owned business – when we succeed, you benefit
• Enhanced benefits package
• Supportive team culture focused on collaboration and personal growth
• Regular training and professional development opportunities
• Modern offices in Wythenshawe with excellent transport links
• Be part of a business that puts people before profit

Ready to take the next step in your logistics career? Apply now and become part of a company where your work genuinely makes a difference.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.

Tagged as: European road, exports, Freight Forwarding, imports, road freight