Risk Specialist - Arabic, SPIV

Amazon; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company is seeking a skilled individual for its Selling Partner Identity Verification team to conduct investigations and mitigate risks. This role involves video verification, detailed investigations, and collaboration with various teams. Candidates should be data-driven, detail-oriented, and fluent in English and Arabic, with a Bachelor's degree and ideally some experience in risk management.

Qualifications

• Minimum 12 months tenure as an L4 IC in Risk Investigations team.
• Fluency in English and Arabic.
• Experience in In-person Verification/RA/AP/PQ investigations is a plus.

Responsibilities

• Conduct investigations through video verification.
• Provide risk mitigation ideas and process enhancement.
• Communicate with business leaders based on data-driven decisions.

Skills

Attention to detail

Self-management

Risk management

Process improvement

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Amazon's Selling Partner Identity Verification (SPIV) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store.
‘In-Person Investigation (IPI)’ process that provides partner teams the flexibility to verify customer information for multiple use cases and action types, and vends ground truth data to 1) train risk models that detect identity and payment instrument abuse, 2) provide legally defensible evidence to deny disbursement to bad actors and support arbitration, 3) detect bad actors exploiting dormancy and 4) support SPS teams in escalations and deep dives. This team lives within the SPIV organization which believes in solving problems, taking on every challenge and identifying the camouflaged bad actors with an exceptional amount of pride.
Our mission is to remove bad actors who come to our store with the intent to abuse our customers and violate our policies by obfuscating their identities to enable them to evade our registration and relations safeguards. We execute this through In-Person Investigations (IPI) and we believe in holistic review of accounts which includes registration exploits, listings abuse, counterfeit, product review abuse, fraudulent MO's, relations, ownership transfer, drop shipping, external identity verification tools. We are looking for a strong group of people specializing in video verification, supply chain, document investigations and risk management.


Key job responsibilities
1. Performs investigation through calling (video verification) and appeals process based on high judgement to identify bad actors in Fulfillment Centre. 2. Risk mitigation by continuously giving process improvement, enforcement review, risk mining, queueing improvement etc. ideas.
3. Creates, updates learning modules and support the program in driving improvements to ensure the best customer experience.
4. Communicates to business leaders on pre-defined guidelines with data and resolves issues with limited guidance.
5. Work in sync with Program Managers, Risk Managers/Business Analyst and create mechanisms, strategies to achieve the program goals.
6. Adheres to set targets on productivity and quality.
7. Manages escalations on routine and predefined tasks with minimal supervision.
8. Learns new tools / SOPs / processes with minimal supervision.

BASIC QUALIFICATIONS

• Graduate of a Bachelor’s degree.
• Should have a minimum of 12 months tenure as an L4 IC in Risk Investigations team.
• Willingness to work in rotational shifts
• Fluency in English and Arabic language (reading, listening, speaking and writing) with an ability to compose grammatically correct, concise and accurate written responses
• Leverages team knowledge across several specialty areas to help resolve recurring seller issues
• Demonstrate the ability to self-manage on priority tasks and objectives
• Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome.
• Attention to details and deep dive skills

PREFERRED QUALIFICATIONS

• Experience in conducting In-person Verification/RA/AP/PQ investigations is an advantage.
• Experience working in relevant industries such as seller experience, Investigations, Risk management, etc.
• Proficiency in HI/AR/TR/DE/FR/IT/ES is advantageous.
• Knowledge of Microsoft Office products and applications (esp. MS Excel, Word, Outlook).


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