Risk Oversight Manager - Business Risk and Controls

AXA UK; Tunbridge Wells; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading insurance provider in Tunbridge Wells is seeking a Risk Oversight Manager to ensure effective oversight of third-party providers in the medical sector. This role involves developing risk frameworks and engaging with senior management on assurance activities. Ideal candidates will have a strong background in risk management and excellent communication skills. Competitive salary and benefits included.

Benefits

Competitive salary

Annual bonus

Contributory pension scheme

Life Assurance

Private medical cover

28 days annual leave

Employee discounts

Qualifications

• Demonstrable expertise in third-party provider risk oversight.
• Experience creating risk-based standards and frameworks.
• In-depth understanding of healthcare regulation.

Responsibilities

• Lead oversight of medical and clinical third-party providers.
• Develop and deliver third-party assurance models.
• Mature third-party provider management processes.

Skills

Third-party provider risk oversight

Stakeholder management

Communication skills

Operational resilience

Innovative thinking

Education

Relevant degree or equivalent experience

Job description

Do you have expertise in creating risk-based, pragmatic standards, policies and frameworks, particularly with regards to third-party provider oversight and assurance? We’re looking for a Risk Oversight Manager – Third Party Assurance to lead high-impact oversight of third-party providers, ensuring the highest standards of safety, quality, and compliance. This is a pivotal role with immediate responsibility for assessing and challenging the effectiveness of risk and control frameworks. Reporting to our Head of Strategic Risk and Resilience, you’ll lead in the oversight of medical and clinical provider third-party providers to ensure the management of conduct and operational risks. This’ll include creating and delivering governance for medical and clinical third-party provider risk frameworks and assurance models. You’ll also strengthen and develop clinical governance and third-party providers oversight processes and controls and determining and analysing key reporting findings to the Executive Committee.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Creating and delivering a risk-based framework for oversight of governance for medical and clinical provider risk to ensure management across all types of medical and clinical third parties.
• Develop and deliver an effective and efficient medical and clinical third-party assurance model which oversees third-party providers and integrates with the AXA Group Outsourcing and Third-Party Risk Policy (GORP).
• Design and continuously improve management information (MI) and reporting to give the Executive Committee a view of medical and clinical third-party provider risk which draws out actionable insight.
• Coordinate and support risk assurance and validation testing of external technology service provider resilience provisions (e.g. cloud and SaaS) to ensure service alignment with AXA Health operational resilience tolerances for the relevant Important Business Services (IBS).
• Mature the enterprise-wide third-party provider management approach to deliver and continuously improve procedures, monitoring, reporting and governance processes to create and maintain consistent and best in class assurance protocols and testing programmes.
• Lead engagement of Committees and Working Groups across the business and other relevant senior management teams, provide advice and guidance on best practice third-party provider processes, controls and documentation.
• Oversight and analysis of medical and clinical third-party provider issues and incidents, including root cause analysis to assess systemic issues, support with high rated risk incidents and review of trends in key risk indicators (KRI’s) or incident themes.
• Develop the skills and abilities of the 1st line Enterprise Risk team, form strong stakeholder relationships across the business to ensure consistent understanding of third-party provider risk, control and conduct related matters.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What you’ll bring:

• Demonstrable expertise in third-party provider risk and control oversight, assurance or supervision and/or managing third party assurance audits, ideally in the medical and clinical provider space.
• Experience in creating risk-based, pragmatic standards, policies and frameworks, particularly with regards to third-party provider oversight and assurance.
• In-depth understanding of relevant insurance / healthcare regulation and supervisory expectations for large complex financial institutions and/or clinical providers, and ability to translate this into business requirements.
• Proven stakeholder management and influencing skills up to and including Executive level, ability to engage business teams on the value of assurance activity and influence buy-in of proposed solutions to issues.
• Excellent verbal and written communication skills, and in particular ability to create key reporting.
• Commercial and pragmatic outlook, able to work at pace, respond quickly, prioritise competing interests and be able to handle complexity and ambiguity to remain delivery focussed.
• Proactive and innovative with a focus on creating new ways of working and continuous improvement.
• Experience in operational resilience, clinical risk and/or working in compliance, consulting or supervision would be an advantage with previous people management.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £55,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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About the entity:

At AXA Health, we’re passionate about helping our members to put their health first, whether that’s individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there’s a problem, our members can be confident we’ll guide them, every step of the way.