Risk & Optimisation Coordinator

Thames Water Utilities Limited; Orpington; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A major utility company in the UK is seeking a Risk & Optimisation Coordinator to enhance operational excellence in their Water Production operations. The ideal candidate will possess strong IT and communication skills, with a keen understanding of risk management. This role offers a competitive salary of up to £55,000, structured training, and diverse benefits including a hybrid work model and generous leave policies.

Benefits

26 days holiday, increasing to 30

Contributory pension

Personal Medical Assessments

Qualifications

• Good understanding of the risk management process and interactions with Asset Management.
• Ability to develop effective relationships and influence leaders.
• Full UK Driving license required.

Responsibilities

• Drive operational excellence and reduce risk across Water Production.
• Own the risk management process for an area and keep it updated.
• Improve asset compliance and support operational targets.

Skills

Strong IT skills (especially Excel)

Good communicator

Excellent organisational skills

Education

Knowledge of Health and Safety Management (Nebosh)

Job description

Job title Risk & Optimisation Coordinator Ref 41833 Division Asset Operations & Capital Delivery Location Hybrid - Orpington (PS & Depot) Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary up to £55,000 depending on skills and experience Job grade B Closing date 06/08/2025

Location: Orpington (Ps & Depot) BR6 0SQ
Hours: 36 hours per week, Monday–Friday
Salary: Up to £55,000 per annum (depending on experience)
Contract: Permanent

Join Thames Water as a Risk & Optimisation Coordinator, where you’ll play a pivotal role in driving operational excellence and reducing risk across our Water Production operations. This is a key position within the local management team, combining technical expertise, risk management, and operational optimisation to support our business goals — from regulatory compliance and health & safety to cost efficiency and asset performance.

What will you be doing as a Risk & Optimisation Coordinator?

• Technical Competence: obtains and maintains process competence in an area and/or across certain asset types, building a positive reputation across Water Production and other key stakeholders.
• Risk Management: owns the risk management process for an area, supporting the identification of risks (and optimisation opportunities) and then ensuring that the Asset Planning System (APS) is up-to-date, fully populated, and provides a representative view of risk for the area operations team at all times; interfacing with Operational Excellence (OpEx) in Water Production and the Asset Management team for in-AMP planning and support for future AMP investment needs.
• Optimisation: identifies and leads changes to improve asset compliance and value for money; also supporting OpEx, delivering opportunities which they are leading on.
• Site Operating Manuals (SOM) and Site-Specific Procedures (SSP): maintain a good understanding of Best Operating Practices, Asset Standards, and site operations. Owns and updates SOMs and SSPs. Work with process and maintenance teams to deploy the SSPs in the field to ensure that they or the assets are fit for purpose.
• Process Assurance: provide process assurance to the production teams through the application of appropriate methods to test, review and support improvements to drinking water and environmental regulatory compliance; assisting with investigations of process non-compliances (waivers) or incidents, including disinfection incidents.
• Audits: provide technical support for DWSPAs, DWI, and Hazrev to ensure actions are translated onto APS and resolved in a timely fashion.
• Health and Safety: supporting the maintenance of statutory compliance in the area, i.e.permits and H&S inspections.

What should you bring to the role?

• Good understanding of the risk management process and interactions with Asset Management.
• Strong IT skills (especially Excel) and an ability to interrogate data.
• Good communicator and ability to develop effective relationships.
• You will demonstrate confidence to present to and to influence leaders in the organisation at all levels.
• Excellent organisational skills and a keen eye for detail.
• A passion for driving positive behaviours throughout your region.
• You will be able to deliver against stretching operational targets and must be commercially astute.
• Nebosh: Knowledge of Health and Safety Management. Would be beneficial, however, not essential, as training will be provided.
• Due to the nature of the role, a full UK Driving licence is required.

What’s in it for you?

• We are offering a salary up to £55,000 per annum, depending on skills and experience.
• We’ll invest in your development by providing structured training to help you achieve industry-recognised qualifications in Management of Water Production (MoWP) and Disinfection Management.
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
• Personal Medical Assessments – Open to all once a year.
• WeCare, a variety of health and wellbeing services for you and your family, including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.