Risk & Monitoring Analyst III

Coinbase, Inc.; United Kingdom; Hybrid; GBP 48,000 - 58,000; Full time

Job summary

Coinbase, Inc. is seeking a Risk & Monitoring Analyst III within Global Financial Crimes Operations to own QA reviews of complaints case investigations across legal and litigation matters, strengthening consistency and surfacing gaps. You'll partner across CX, Compliance, Analytics, and L&D to turn insights into improvements, build QA dashboards, and present findings to leadership. Generative AI should be used with human oversight to drive efficiency.

Qualifications

• 4+ years in Complaints support, QA, or compliance testing in financial services.
• Experience conducting root cause analyses and delivering process improvements.
• Experience building QA dashboards and presenting to senior stakeholders.

Responsibilities

• Complete weekly QA audit allocations with documentation of errors and root causes.
• Conduct root cause analyses and identify recurring gaps to improve procedures.
• Partner with CX, Compliance, Analytics, and L&D to close process gaps and launch workflow improvements.
• Build and present QA insights, recommendations, and metrics to leadership.
• Use metrics and reporting tools to drive data-driven improvements in quality and throughput.

Skills

QA & Compliance

Root Cause Analysis

Cross-functional Collaboration

Data Visualization

Generative AI Usage

Tools

Google Sheets

Google Slides

Job description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

As a Risk & Monitoring Analyst III on the Operational Risk and Controls team within Global Financial Crimes Operations, you'll own quality assurance reviews of Complaints case investigations, including formal, legal, and litigation cases, that support Coinbase's AML/CFT program. You'll strengthen consistency in case execution, surface procedural gaps, and partner across Operations, Compliance, Analytics, and Learning & Development to turn quality insights into measurable operational improvements.

What you'll do:

• Complete weekly QA audit allocations in line with established procedures and grading standards, providing detailed documentation of errors identified and their root causes.
• Conduct root cause analyses and deep dives into operational procedures to identify recurring themes, knowledge gaps, and opportunities to improve team performance.
• Partner with stakeholders across CX, Compliance, Analytics, and L&D to close process gaps, launch workflow improvements, and enhance QA rubrics and frameworks.
• Build and present QA insights, recommendations, and performance metrics to Client Service Management and Complaints leadership, using data to drive prioritization and decision-making.
• Leverage metrics and reporting tools to deliver data-driven recommendations that measurably improve case quality, consistency, and throughput.

Required Skills and Experience:

• 4+ years of hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs within financial services, with exposure across multiple compliance disciplines (e.g., Complaints, KYC, AML, TMS, or sanctions).
• Demonstrated ability to execute root cause analyses and translate QA findings into actionable process improvements adopted by operations teams.
• Proven track record of partnering with cross-functional teams globally to implement process improvements and deliver work outcomes that meet quality and timeline standards.
• Experience building QA dashboards, trend reports, and presentations using Google Sheets and Slides (or equivalent tools) to communicate findings to senior stakeholders.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

P77198

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus):

£53,100 — £53,100 GBP

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree Arbitration of Disputes.