Risk Manager Oversight (Technology) - 12 month FTC

Nationwide - UK; Swindon; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

Nationwide - UK is evolving its Operational Risk Oversight team. This role provides a critical oversight function over the technology strategy and risk management, requiring strong stakeholder engagement and critical thinking skills. Join a team where customer needs guide our technology improvements and enjoy a hybrid work environment.

Benefits

Personal pension scheme

Paid volunteering days

Life assurance

Salary sacrifice benefits

Health and wellness options

Annual performance related bonus

Career development training

25 days holiday

Qualifications

• Track record in technology oversight or auditing.
• Experience with COBIT or ITIL frameworks.
• Interpersonal skills for senior level engagement.

Responsibilities

• Provide oversight on operational activities within technology.
• Challenge management on technology risk and compliance.
• Collaborate with stakeholders across three lines of defence.

Skills

Critical Thinking

Stakeholder Management

Risk Assessment

Tools

COBIT

ITIL

Job description

We’re navigating significant change at Nationwide. It’s an exciting time as we evolve to a new future that sees us accelerate delivery of our strategic aims, value to our Members and engage colleagues around new ways of working.

At the same time we are investing in the Operational Risk Oversight team in the second line of defence. We are increasing the capacity, seniority, and capability of the team to ensure we are able to continue to add customer value by investigating, challenging, and influencing across the Society.

Nationwide has a vast Technology estate and continually upgrading and investigating the benefits of introducing new technology, but our focus is always on improving technology to ensure member services are resilient and available when our members want to use them. This requires skills to understand the risks and controls of managing and changing systems which includes knowing about technologies which involves networks, infrastructure, cloud platforms and AI.

This role is within the 2nd line of the 3 lines of defence model. The role is part of the oversight for Chief Operations Office which includes technology, security, data and 3rd party management specialisms.

This role will be accountable for support, challenge, and influence over the technology strategy through liaison with Chief Information officers, architects, and risk partners. Technology underpins all business and member services so understanding and managing Technology risk, control, and policy effectively is a critical part delivering services to customers.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Providing effective Oversight on operational activities and change initiatives within the Technology sphere of accountability, such as the multi-year “Technology Strategy”, and wider across the society; to ensure that not only technology risks have been fully considered but also how other risk categories could be affected by the technology strategy. You will review and ensure the risks have been agreed through appropriate governance.

• Oversight the design, build and implementation of technology through the Technology lifecycle. Support and challenge execution of the technology strategy which is influenced by the Chief Operating Officer and Business Units.
• Challenge the first line on management of the technology estate, the implementation and maintenance of resilient systems and ensuring critical data is secure. Influence first line to ensure that technology risks are identified, managed, and reported through governance as appropriate.
• Assessing business area compliance against the Enterprise Risk Management Framework (ERMF) requirements. The ERMF includes business and regulatory requirements on; risks, controls, policies, and scenario analysis.
• Working collaboratively with partners across the 3LOD to simplify and strengthen technology risk management practices for the benefit of the Business and Society overall.

About you

• You will have a demonstrable track record of working within, Oversighting, or Auditing for technology management. You may have experience working in any of the three lines of defence Or you will have operational experience of managing complex platforms or networks, preferably with an understanding of cloud.
• You will have experience working with COBIT or ITIL and know how they operate, how to implement, and what the significant risks and pitfalls are that need managing for successful implementation.
• You will have strong critical thinking and you’ll comprehend and assimilate information rapidly, breaking down complex problems and providing support and challenge to risk owners in a clear and understandable way to suit different audiences.
• Interpersonally, you will have experience of working on a regular basis with Director and Exco level stakeholders and you can develop high value relationships at all levels.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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