Risk Client Support Specialist - Financial Solutions | London, UK

Risk Client Support Specialist - Financial Solutions

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

Bloomberg's Multi-Asset Risk System (MARS) and derivatives data and valuation services (BVAL OTC) offers a comprehensive suite of risk management tools that delivers consistent, consolidated results across our client's entire firm. MARS is powered by Bloomberg's world-class pricing library, market data and mortgage cash flow engine, and together with BVAL OTC enables front office, risk, middle office, collateral managers and other financial professionals to analyse their trading and investment portfolios, manage and mitigate their exposure and ready themselves for any turn of events.

What's the role?
We are looking for individuals with market knowledge and expertise to support clients who use our solutions with outstanding service that allows them to operate effectively. As part of the Enterprise Risk Services team, you will work in a client facing role, liaising with portfolio managers, traders, sales, risk and performance analysts and back/middle-office professionals. Being part of the team means you'll be providing outstanding customer service, while building a detailed knowledge of our solutions.

The role can be broken down into 3 core areas:

1. Client Service - At Bloomberg we pride ourselves on focusing on customer experience, providing our clients with the fastest and most knowledgeable solutions. In the role, you will use your product knowledge and acquired client intel to build and maintain credible relationships with your clients, create clear and up-to-date documentation of client needs, and actively communicate effectively with external stakeholders.
2. Product and Domain Expertise - Keeping up to date with market trends while understanding the impact on our clients is crucial. You will develop your knowledge of our products and customers' workflows, sharing and building this knowledge across your team.
3. Business Impact - You'll be involved in generating leads and contributing to sales campaigns, prioritising product enhancement requests for our Product and Engineering teams, and providing valuable customer intelligence that drives product improvements and sales performance.

You'll need:

• Minimum 2 years of experience in Financial Services or a Financial Technology company Experience in sell-side or buy-side markets
• Strong product knowledge, technical skills, and market knowledge to support our Enterprise clients
• Previous knowledge and experience of derivatives market or risk management tools gained within last 5 years
• Strong presentation and communication skills
• Experience in building relationships across various stakeholder levels (technical contacts, product managers, traders, executive team etc.)
• Be a self-starter and a proactive collaborator with strong multi-tasking and prioritisation skills
• Excellent customer service skills
• Ability to assist with product testing and project management work
• Bachelor's degree or higher degree equivalent qualifications in relevant Finance, Mathematics of Finance, Finance Engineering, Quantitative Finance, Risk Management or related field

We would love to see:

• Proficiency with market practice on risk management and derivatives valuation
• Prior experience with mortgages (MBS, CMBS, RMBS, TBA's, CLO's, Pools, etc) with an understanding of prepay assumptions in pricing models
• Knowledge of regulations such as FRTB, SIMM, SA-CCR
• Passion in technology and coding skills such as Python
• Fluency in another European language in addition to English