Risk and Fraud Team Leader

LeoVegas Group; Newcastle upon Tyne; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading gaming company in Newcastle upon Tyne seeks a Risk and Fraud Team Leader. This role involves managing operational tasks, leading fraud prevention strategies, and providing mentorship to team members. Candidates should have experience in risk and fraud and possess strong leadership, communication, and critical thinking skills. Flexible working arrangements and comprehensive benefits are provided.

Benefits

28 days of paid leave

Hybrid working arrangements

Workation benefit

BUPA healthcare coverage

£250 wellbeing allowance

Cycle-to-work scheme

Gym discounts

Qualifications

• A minimum of 12 months of experience in Risk and Fraud or a similar role.
• Previous management experience is desirable but not essential.

Responsibilities

• Support Operational Duties for the Risk and Fraud team.
• Lead and develop fraud prevention strategies.
• Mentor team members for skill development.
• Foster effective communication across departments.
• Ensure compliance with legal and regulatory standards.

Skills

Leadership

Critical Thinking

Attention to Detail

Communication Skills

Time Management

Adaptability

Technological Proficiency

Legal and Regulatory Awareness

Tools

JIRA

Tableau

Mitek

Microsoft Apps

Google Apps

Job description

As our Risk and Fraud Team Leader, you will inspire individual growth by engaging in regular one-to-one sessions with team members, providing feedback to boost performance and foster personal growth. You will manage operational tasks, such as undertaking necessary administration work, including customer correspondence and record-keeping, while ensuring smooth operations and attention to detail. You will also be efficiently assigning daily operational tasks to achieve seamless teamwork and maximum productivity.

You will be responsible for:

• Supporting Operational Duties: Assisting the Risk, Fraud, and Payments manager with scheduling and other operational duties to keep everything moving smoothly.
• Embracing New Challenges: Taking on similar ad hoc work as directed by the Manager, contributing to the dynamic and rewarding team environment.
• Being the Reliable Support: Acting as a constant point of reference, offering expert guidance and promptly addressing any queries or escalations made by the team.
• Exceeding Collaboration Expectations: Ensuring optimal handling of escalations from various departments, including Safer Gambling, AML, Customer Services, Legal, Compliance, and Management teams.
• Leading Risk and Fraud Procedures: Developing and implementing long-term fraud prevention strategies to reduce risk exposure while maintaining operational efficiencies.
• Empowering Proactive Actions: Overseeing high-level fraud detection, chargeback handling, and transaction monitoring, ensuring optimal accuracy and efficiency.
• Promoting Skill Development: Providing leadership, mentorship, and career development opportunities for Analysts and Senior Analysts.
• Driving Process Innovation: Evaluating and helping implement new fraud prevention tools, techniques, and technologies to enhance detection and prevention capabilities within the department.
• Proactive Issue Resolution: Working closely with Payments, and Product & Tech to ensure a secure and seamless ecosystem.
• Nurturing Team Excellence: Supporting the team in their responsibilities, ensuring team motivation, efficiency, and high engagement.
• Critical Thinking: Employing logical and objective reasoning to potential fraud risks and making informed decisions.
• Attention to Detail: Thoroughness in conducting Risk and Fraud checks and investigations to ensure accuracy and compliance.
• Communication Skills: Clear and effective communication with team members, stakeholders, and external agencies, especially when reporting Risk and Fraud matters.
• Adaptability: Being flexible in a dynamic regulatory environment and adapting to changes in Risk and Fraud procedures and best practices.
• Time Management: Efficiently managing workload and meeting deadlines for Risk and Fraud reporting and investigations.
• Technological Proficiency: Familiarity with Risk and Fraud software, JIRA, Tableau, Mitek, along with good knowledge of Microsoft and Google Apps.
• Legal and Regulatory Awareness: Understanding relevant Risk and Fraud prevention laws, gaming regulations, and compliance obligations.
• Leadership Skills: Demonstrating leadership qualities to guide and mentor Risk and Fraud teams effectively. Previous management experience is desirable but not essential.
• Ethical Conduct: Upholding high ethical standards in handling sensitive Risk and Fraud information and maintaining confidentiality.
• Continuous Learning: Being proactive in staying updated with Risk and Fraud trends, industry best practices, and emerging threats.
• A minimum of 12 months of experience in Risk and Fraud or a similar role.

We offer a range of benefits, including:

• Hybrid working - 3 days per week at the office, with flexibility for 2 days at home.
• Workation - Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
• Plenty of time to recharge - 28 days of paid leave, plus all public and bank holidays in England.
• Invest in your future - We match pension contributions up to 6%.
• Comprehensive healthcare - BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.
• Wellbeing allowance - £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).
• A great workplace experience - Talented colleagues, free onsite parking, complimentary snacks and drinks, Monday breakfasts, and Friday lunches.
• A social culture you'll love - Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.
• Support for growing families - Up to 6 months of full pay for maternity leave.
• Stay active & save money - Cycle-to-work scheme and gym discounts.