Risk and Controls/Quality Assurance Lead - Citi

Jobs via eFinancialCareers; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global bank is seeking a Risk and Controls/Quality Assurance Lead in London. This senior role involves managing QA activities, leading assessments, and ensuring effective remediation of high-severity issues. The position offers a hybrid work environment and competitive benefits.

Benefits

27 days annual leave + bank holidays

Performance bonus

Private medical and life insurance

Employee assistance program

Pension plan

Paid parental leave

Employee discounts

Learning and development resources

Qualifications

• Extensive experience in risk, control, audit supervision, and quality assurance processes.
• Deep knowledge of data, technology processes, and associated risks.

Responsibilities

• Manage and oversee QA activities to ensure timely and high-quality reviews.
• Lead QA assessments to independently verify design and effectiveness of remedial actions.

Skills

Critical Thinking

Problem Solving

Communication

Education

Bachelor's Degree

Master's Degree

Job description

Risk and Controls/Quality Assurance Lead - Citi

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Risk and Controls/Quality Assurance Lead - Citi

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Overview
Citi is a world-leading global bank with approximately 200 million customer accounts and a presence in over 160 countries. We offer a broad range of financial products and services including consumer banking, credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our goal is to help clients achieve their financial objectives with innovative ideas, top-tier products, and unmatched access to capital and liquidity.

The Team
Technology & Business Enablement (T&BE) supports Citi's operational and growth objectives by providing technical solutions and infrastructure. T&BE manages technology, cybersecurity, and transaction processing, aiming to deliver secure, reliable, and efficient services. The Enterprise Data Office within T&BE oversees Citi's data strategy and standards, ensuring effective data management.

Role Overview
The T&BE Quality Assurance (QA) function, part of the T&BE COO organization, provides independent assessments of the effectiveness and quality of remediation efforts related to high severity issues and regulatory commitments globally. This senior role reports to the Data Quality Assurance Director, based in New York or London.

Key Responsibilities

1. Manage and oversee QA activities to ensure timely and high-quality reviews, maintaining accurate documentation and workflow updates.
2. Lead QA assessments to independently verify the design and effectiveness of remedial actions for high severity issues and regulatory comments.
3. Support issue owners in effective and timely remediation of issues.
4. Assist in defining corrective actions when new issues are identified.
5. Monitor remediation progress and support issue validation for closure.
6. Foster partnerships across functions to ensure accountability and effective remediation.
7. Escalate concerns appropriately and contribute to senior management reporting.
8. Drive continuous improvement in QA strategies, procedures, and coverage.
9. Assist in resource and budget management for QA activities and mentor team members.
10. Prepare weekly reports and review internal and external QA deliverables.
11. Support ad-hoc projects and stakeholder communication across regions.

Qualifications

• Extensive experience in risk, control, audit supervision, and quality assurance processes.
• Deep knowledge of data, technology processes, and associated risks.
• Experience with data remediation activities.
• Strong critical thinking and problem-solving skills.
• Understanding of risk management frameworks, controls, and governance.
• Experience working across organizational functions and implementing risk policies.
• Knowledge of banking regulations and supervisory expectations.
• Excellent communication skills, with ability to engage senior management effectively.

Education

• Bachelor's degree required; Master's preferred.

Benefits

Joining Citi London offers a hybrid work environment, competitive salary, and benefits including:

• 27 days annual leave + bank holidays
• Performance bonus
• Private medical and life insurance
• Employee assistance program
• Pension plan
• Paid parental leave
• Employee discounts
• Learning and development resources

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