Risk and Compliance Manager

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Risk and Compliance Manager, United Kingdom

Client: Meraki Talent

Location: United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

You will lead the customer success and governance functions within the Banking unit. Serving clients including regulated entities such as banks and non-bank financial institutions, this role is crucial for ensuring a seamless, high-quality client experience while maintaining the highest standards of regulatory compliance, governance, and operational integrity.

Core responsibilities include overseeing client onboarding, managing account lifecycles, driving risk and compliance frameworks, and championing continuous service improvement.

1. Manage full onboarding lifecycle for regulated entities, ensuring compliance and efficiency.
2. Serve as a subject matter expert on onboarding policies, regulatory requirements, and operational standards.
3. Guide clients in adopting digital transaction platforms and onboarding tools.
4. Collect feedback to improve systems and participate in user acceptance testing and rollouts.
5. Identify and manage operational, compliance, and transactional risks associated with regulated clients.
6. Develop and test governance controls aligned with FCA, AML, and PSD2 standards.
7. Maintain risk registers, support audits, control testing, and regulatory submissions.
8. Oversee client periodic reviews and ensure KYB data accuracy and completeness.
9. Serve as the primary contact for client queries, escalations, and service needs post-onboarding.
10. Develop deep client relationships by understanding their business models and regulatory environments.
11. Collect and analyze client feedback to improve services and risk processes.
12. Draft, review, and maintain customer service and governance policies and procedures.
13. Monitor regulatory changes and ensure standards remain compliant.
14. Lead incident management, including root cause analysis and remediation.
15. Ensure incident documentation and resolution follow governance frameworks.
16. Develop training programs for clients on secure transactions, compliance, and digital tools.
17. Educate internal teams on customer service standards and governance best practices.
18. Track customer success and governance metrics (e.g., NPS, CSAT, incident resolution rates).
19. Prepare performance and compliance reports for leadership and regulators.
20. Ensure customer and transaction data comply with GDPR and internal standards.
21. Champion data accuracy, confidentiality, and security practices.
22. Identify client needs and opportunities for additional services within regulatory frameworks.
23. Collaborate with product and relationship teams to support cross-sell and upsell initiatives.
24. Act as a bridge between clients and internal stakeholders (product, compliance, risk, IT).
25. Drive alignment between client growth, customer excellence, and governance requirements.

For a confidential conversation, please call or email your application.