Rheumatology High Cost Drug Coordinator (NHS AfC: Band 4) - Rheumatology - Manchester Universit[...]

Manchester University NHS Foundation Trust; Liverpool City Region; On-site; GBP 22,000 - 30,000; Full time

Job summary

An exciting opportunity for an experienced administrator in the Rheumatology Department at a leading NHS Trust. The successful candidate will manage administrative processes to enhance patient care, working with clinical teams to deliver exceptional service. Ideal for those proficient in Microsoft applications and committed to patient welfare.

Qualifications

• Requires GCSEs in English and Maths.
• Experience in a customer service role for at least 12 months.
• Continued professional development is valued.

Responsibilities

• Supporting clinical team members and ensuring timely medication monitoring.
• Acting as a contact for patient inquiries regarding medications.
• Recording actions from multi-disciplinary meetings.

Skills

Communication skills

Organizational skills

Attention to detail

Interpersonal skills

Negotiating and influencing skills

Customer service experience

Database management

Proficient in Microsoft Excel

Education

GCSEs of C and above for English and Maths

Intermediate courses related to Microsoft applications

Tools

Microsoft Office

Job description

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An interesting opportunity has arisen in the Outpatient Clinical Service Unit relating to the Rheumatology Department for an experienced administrator looking to apply their skills and knowledge in a fast paced environment.

We are looking for someone who is adaptable, has proficient knowledge of microsoft excel and teams coupled with high attention to detail and a passion for patient care!

The purpose of the role is to ensure the delivery of the very best care and experience to all patients through effective administrative management of processes within their remit.

If this sounds like you, then we want to hear from you!

Main duties of the job

A typical day would see the post holder support and liaise with the clinical team which includes Consultants, Specialist Nurses, pharmacists and external homecare companies.

Working with medical prescribers, to ensure the right patients are being monitored appropriately and receiving their prescriptions within the correct clinical timeframes.

The post holder will also act as a point of contact for patients who require assistance or advice in relation to their medications.

Being a key member of the team, the post holder will also attend multi-discplinary meetings, recording administrative actions and ensuring these are followed through.

For more information, please read the attached Job Description.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].
We’re looking forward to hearing from you!

Person specification

Education/Qualifications

• GCSE’s of C and above for English and Maths
• Evidence of continued professional development
• Intermediate courses relating to Microsoft applications (excel)

Experience

• Experience with communication with a wide range of people
• To have proven clerical experience and/or be able to demonstrate administrative knowledge
• Worked within a customer service environment for a minimum of 12 months
• Previous NHS experience or in an administrative role ideally customer service (12 months)

Knowledge

• Experience of database management
• To demonstrate a flexible approach to working practices and work flexibly in accordance with service needs

Skills

• Ability to present relevant information/reports in a concise format
• Ability to engage effectively in dialogue with individuals at all levels
• Outcome focused – ability to set targets and get things done
• Ability to motivate self
• Highly organised approach to workload
• Strong organisational skills
• Excellent interpersonal skills
• Communication skills, written and verbal
• Negotiating and influencing skills
• Microsoft Office experience (Word, Excel, Access, PowerPoint)
• High attention to detail
• Ability to lead by example.
• Open minded, treats colleagues with dignity and respect
• Exemplary personal standards of conduct and behaviour
• Team player
• Enthusiastic and self-motivated

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.