Rheumatology DAWN Remote Patient Monitoring Assistant Administrator

NHS; Reading; Remote; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Rheumatology Remote Patient Monitoring Assistant Administrator. This role is vital for ensuring a smooth patient pathway and requires strong communication and organizational skills. You will collaborate with a multidisciplinary team to provide exceptional support for patients undergoing remote monitoring. Ideal candidates will have experience in healthcare administration, excellent data entry skills, and a commitment to patient care. Join a compassionate team that values excellence and resourcefulness in delivering healthcare services.

Qualifications

• GCSE or equivalent in English and Maths, grades A-C.
• Experience of working with patients and providing information.

Responsibilities

• Act as a point of contact for administrative issues related to Rheumatology patients.
• Ensure high levels of patient and clinician satisfaction.

Skills

Data Entry

Communication Skills

Time Management

Analytical Skills

Customer Care

Education

GCSE in English and Maths

NVQ Level 3 in Business Administration

Tools

Microsoft Office

Patient Monitoring IT Applications

Job description

Rheumatology DAWN Remote Patient Monitoring Assistant Administrator

Band 3 Rheumatology DAWN Remote Patient Monitoring Assistant Administrator

This role does not offer visa sponsorship.

**PLEASE NOTE: this is not a remote/home-working role - you will be required to work on-site at the hospital.**

The post holder will be the point of contact for all administrative issues relating to Rheumatology patients' pathway of care for remote blood monitoring.

You will work as part of a multidisciplinary team to ensure patients on a remote monitoring pathway are managed smoothly.

You will also work closely with the Rheumatology CNSs and Consultants to support robust monitoring of the patients' remote monitoring of their condition and act accordingly to the specialty instructions and SOPs.

To work closely with the DAWN/Biologic Multispecialty Remote Monitoring Administrator for Integrated Medicine and with the Rheumatology Clinical Administration Team (CAT 9) to ensure appropriate cross-cover is provided.

Main duties of the job

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact.

To provide a consistent approach across the Trust, ensuring that functions of the role are carried out correctly within given timescales, as per SOPs.

The post holder will demonstrate polite, clear, and accurate advice line support for patients and document all communication on EPR and DAWN, with some self-guided initiative.

The post holder will be expected to work autonomously and seek help from clinicians when appropriate.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play. It provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be. Join our dedicated and talented staff to help us achieve this.

Job responsibilities

Please refer to the attached Job description and Person Specification for further details of the role.

Person Specification

Education/Qualifications/Training:

• GCSE or equivalent in English and Maths, grades A-C
• Accurate data entry, typing, and analytical skills
• Experience of working with patients and providing information regarding their appointments or treatment plans
• Significant experience of using Microsoft Office, including Word and Excel, or patient monitoring IT applications
• NVQ Level 3 in Business Administration/Customer Care or equivalent experience
• Experience of working in the NHS healthcare administrative system and processes

Skills & Abilities

• Polite, clear, and accurate telephone manners
• Excellent communication skills, with the ability to liaise effectively with multidisciplinary team members and patients
• Motivation to learn, develop, and progress
• Excellent time management and organizational skills
• Understanding of patient priorities and performance targets related to appointments and waiting times
• Ability to liaise with Primary Care, GPs, and community services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required through the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.