Rewards Operations Executive

Tesco Hungary; Digswell; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading supermarket and technology company in the UK is seeking a Coupon and Multi Steps Rewards Operations Executive. In this role, you will manage coupon and rewards operations, working closely with teams both in-store and offshore. You will be responsible for setting up offers, resolving issues, and liaising with stakeholders to ensure deadlines are met. The role offers a flexible work environment, with a blend of office and remote work.

Benefits

Flexible working options

Inclusive recruitment process

Support for career development

Qualifications

• Experience in independently handling workload in a fast-paced environment.
• Previous experience working with multiple partners and stakeholders.

Responsibilities

• Manage critical paths across all campaigns and liaise with stakeholders.
• Troubleshoot and resolve issues with suppliers and internal teams.
• Ensure coupons and offers are legal and adhere to guidelines.

Skills

Project management experience

High level problem solving

Customer management experience

Campaign management

Job description

We have an exciting opportunity here in the Direct to Customer Communications Team for a Coupon and Multi Steps Rewards Operations Executive to join a successful team!

You'll be working alongside our team in India to ensure all coupons and multi-step rewards across in-store and online systems are set up with the highest level of accuracy delivering a positive experience for our customers.

You will be responsible for managing critical paths across all campaigns which includes liaising with stakeholders to ensure deadlines are meet so campaigns can be delivered to customers on time!

You will also look after any risks or issues that arise and play a key role in troubleshooting and liaising with suppliers and internal teams to resolve in a timely manner.

This role includes building strong connections with our Store Operations team, Fraud and Finance to ensure the smooth end of end running of coupons.

• Responsible for receiving and checking offer nominations to ensure all coupons and offers are legal and adhere to the coupon guidelines.
• Accurately setting up single step and multi-step reward offers and Tesco customer focused coupons across in store and online systems.
• Ensuring that all finance and audit processes are followed.
• Supporting the continuous improvement of execution and reconciliation processes for setting up coupons and offers.
• Maintaining allsingle step and multi-step reward offer systems and keeping up to date with issuer codes/barcode recycling etc.
• Providing advice to customers service on single step and multi-step reward offers.
• Act as first point of call in the UK for the relevant Tesco offshore team who are responsible for setting up coupons and support any queries they may have.
• Ensure all SLAs are adhered to.
• Working closely with campaign managers and stakeholders to advise on the best Clubcard single step and multi-step reward offers execution for their campaign as well as relevant creative and term and conditions.
• Liaising with internal and external stakeholders to troubleshoot Clubcard single step and multi-step reward offer issues, ensuring they are dealt with in an efficient manner
• Growing and enhance Tesco and product knowledge within Tesco offshore team.

• Experience in being able to independently handling workload in a fast pace environment.
• Previous experience working with multiple partners and stakeholders.

Operational Skills

• Project management experience.
• Ability to lead detailed processes and systems.
• Experience with high level problem solving.
• Previous customer management experience.
• Previous campaign management and digital marketing awareness experience.

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying