Revenues Recovery Officer (Council Tax Collection)

Positive Employment; Charnwood; Remote; GBP 40,000 - 60,000; Full time

Job summary

A local government organization is seeking a Revenues Recovery Officer in Charnwood. The role involves recovering Council Tax payments, negotiating arrangements, and supporting customers. Candidate must have previous experience in a Council Tax Enforcement Team. This is a remote position with a pay rate of £30.00 per hour, on a 3-month contract.

Qualifications

• Previous experience in a Council Tax Enforcement Team is essential.
• Knowledge of current Revenue systems.

Responsibilities

• Recovery of Council Tax from Liability Order stage.
• Negotiate and monitor payment arrangements.
• Work with Enforcement Agents for debt recovery.

Skills

Experience in Council Tax Enforcement

Negotiation skills

Knowledge of current Revenue systems

Tools

MRI (Capita One)

One Digital Software

Job description

Positive Employment is currently recruiting for a Revenues Recovery Officer for our client a local government organisation in Charnwood, Leicestershire.The successful candidate will deal with all aspects of recovery of Council Tax from the Liability Order stage. The role includes liaising with customers over the phone, negotiating payment arrangements and making decisions on the most appropriate recovery action to take.This role is a 3 month initial contract with the possibility to extend. This role is remote working.Duties and Responsibilities but not limited to:

• Work as part of the Billing and Recovery team with primary responsibility for the recovery of Council Tax from Liability Order stage.
• Negotiate and monitor payment arrangements to ensure maximisation of council tax collection.
• Enforcement Agent liaison including selection and monitoring of cases.
• Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
• Work as part of the Recovery Team, dealing with all aspects of debt recovery using MRI (Capita One) Revenues and Benefits and One Digital Software.
• Monitor payment arrangements and intervene at an early stage if customers default on their agreed repayment plan.
• Setting up of and monitoring of Attachment of Earnings and deductions from benefit orders where appropriate.
• Liaise with Enforcement agencies supporting debt recovery activities.
• Assist colleagues in preparation for Court Hearings and support of customers pre-hearings.
• Refer insolvency cases to the Recovery Officer for instruction on action to be taken.

Personal Requirements:

• Previous experience of working in a Council Tax Enforcement Team and Academy system experience is essential.
• Knowledge of current Revenue systems.

Working Hours:37hrs / 9:00am - 17:00pm / Monday to FridayPay: £30.00 per hrPlease note this role is within the scope of IR35.