Revenues Officer

neway international; Uxbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A council services company in Uxbridge is seeking a Customer Debt Recovery Officer to manage council tax collection. The candidate will proactively engage with taxpayers to secure payments and apply relevant discounts and exemptions. A strong background in debt collection and knowledge of council tax legislation are essential for this role. Candidates should be customer-focused with solid negotiation skills. This position offers an opportunity to play a vital role in efficient revenue management.

Qualifications

• Proven experience in council tax debt collection and recovery.
• Confident communicator with strong negotiation skills.
• Solid understanding of council tax legislation and appeals processes.

Responsibilities

• Proactively contact taxpayers to discuss arrears and secure payments.
• Instigate and manage recovery procedures in accordance with council tax regulations.
• Ensure timely and professional responses to official complaints and member inquiries.

Skills

Experience in council tax debt collection

Strong negotiation skills

Proficiency in NEC Revs & Bens

Understanding of council tax legislation

Customer-focused approach

Tools

NEC Revs & Bens

Civica Document Management

Job description

Overview

You\'ll be responsible for delivering an efficient and effective council tax collection service, with a strong focus on debt recovery. The role involves direct customer contact, accurate account management, and the application of discounts, exemptions, and recovery procedures in line with legislation.

Responsibilities

• Proactively contact taxpayers to discuss arrears and secure payments
• Set up accounts and apply relevant reliefs, discounts, and exemptions
• Instigate and manage recovery procedures in accordance with council tax regulations
• Respond to enquiries via phone, email, letter, and face-to-face, meeting customer care standards
• Dispatch demand notices and recovery letters on schedule
• Maintain and update the revenues database using NEC Revs & Bens and Civica systems
• Support court proceedings and fraud investigations under senior guidance
• Handle complex complaints, FOI requests, and appeals preparation
• Ensure timely and professional responses to official complaints and member enquiries

Requirements

• Proven experience in council tax debt collection and recovery
• Confident communicator with strong negotiation skills
• Proficient in NEC Revs & Bens and Civica Document Management systems
• Solid understanding of council tax legislation and appeals processes
• Able to manage workload independently and meet performance targets
• Professional, trustworthy, and customer-focused