Revenues, Benefits & Welfare Officer

Stockton-on-Tees Borough Council; Stockton-on-Tees; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Stockton-on-Tees is seeking a Revenues, Benefits & Welfare Officer. This role requires excellent customer service skills and experience in Council Tax, Income Collection, or Welfare. You will join the Income Collection team, negotiating payments and managing council debts. The position offers a competitive salary and flexible working options.

Benefits

Competitive salary up to £30,060

27 days annual leave plus bank holidays

Generous Pension Scheme

Flexible working arrangements

Employee assistance programme

Qualifications

• Experience in Council Tax, Income Collection, Welfare, or Benefits.
• Good understanding of legislation and procedures.
• Ability to meet conflicting demands and deadlines.

Responsibilities

• Work in Income Collection team negotiating payments.
• Initiate action on outstanding council debts.
• Support residents with welfare and financial assistance.

Skills

Customer service skills

ICT skills

Negotiation skills

Job description

• Are you positive, enthusiastic and a great team player


• Do you have experience in Council Tax, Income Collection, Welfare or Benefits


• Are you hard working, able to meet conflicting demands and challenging deadlines


• Do you have good ICT skills and a passion for completing work to the highest standards


• Do you want to work in a team where nothing stands still, and that impacts every household and business premise in Stockton-on-Tees?

If you have answered yes, then this is the opportunity for you!



We are delighted to be recruiting for the following roles:



Revenues, Benefits & Welfare Officer

37 hours per week

Permanent contract



Revenues, Benefits & Welfare Officer (Fixed Term)

37 hours per week

Fixed Term contract covering maternity leave. The expected duration of the contract is 9 months but will be reviewed periodically with the post holder.



The ideal candidate will have previous experience in Revenues, Benefits, Welfare or a similar environment and have a good understanding of legislation and procedures. The postholder will be someone who is hard working, has excellent customer service skills, enthusiastic, and adaptable to change.



There are 3 operational teams within the Revenues, Benefits and Welfare Service:

• Council Tax & Benefits


• Income Collection


• Welfare Assistance

The post holder will work in the Income Collection team, negotiating payment and initiating action in respect of outstanding council debts and may have the opportunity to be interchangeable between all 3 teams as you progress through the career grade.



This is an interesting and varied role, and you will need to have excellent IT skills and good attention to detail whilst being able to prioritise and achieve targets.



Stockton-on-Tees Borough Council issues and collects council tax and business rates from around 90,000 households and 5,700 businesses every year to fund the delivery of its services across the borough. The Revenues, Benefits and Welfare Service supports the most financially vulnerable of the borough’s residents, administering council tax reduction and housing benefit and a wide range of welfare support schemes



It is anticipated that appointments will be made at Grade G of the career grade to maintain a skills balance within the team.



With regards to the fixed-term post, secondment opportunities will be considered for internal employees. Please obtain prior approval from your current line manager before completing the application. For further information, please refer to the council’s secondment policy.



For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.



Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.



We offer an excellent total reward package, including:

• A competitive salary of up to £30,060


• 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.


• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.


• Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.

And that’s not all – you can also work flexibly where you can work part of your week at home.



If you would like an informal discussion about the post, please contact Rebecca Robson, Team Leader Income Collection 01642 528650 or Jacqui Gowland,Team Leader Income Collection on 01642 526795.



Guidance for applicants



You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.



Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘[e-mail]’. All communication will also appear in the ‘My Messages’ section of your North East Jobs account.