Revenues & Benefits Systems Support Officer

Coventry City Council; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Coventry City Council as a Revenue & Benefits System Support Officer and play a key role in supporting the Revenues and Benefits Service. Your responsibilities will include diagnosing system issues, enhancing service delivery, and ensuring compliance with relevant legislation. This position requires excellent IT skills, a deep understanding of housing benefits, and the ability to communicate effectively. The role offers a chance to make a real difference in the community while working within a dynamic team dedicated to continuous improvement.

Qualifications

• Extensive knowledge of Benefits, Council Tax, and Business Rates.
• Excellent IT skills and ability to communicate with various audience levels.
• Organised, self-motivated, and capable of analysing complex data.

Responsibilities

• Support the Revenues and Benefits service with system operations.
• Diagnose system issues and ensure compliance.
• Facilitate continuous improvement through communication and collaboration.

Skills

Knowledge of legislation

Excellent IT skills

Communication skills

Problem-solving

Education

Knowledge of Housing Benefits

Job description

As Revenue & Benefits System Support Officer, you will support the Revenues and Benefits Service, ensuring efficient operation and alignment with business objectives.

Your role encompasses diagnosing and resolving system issues, enhancing service delivery, and maintaining legislative compliance. You will also facilitate continuous improvement through effective communication and collaboration with both internal teams and external partners.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

This is an exciting opportunity for a highly motivated individual to join our Revenues and Benefits Systems Support team and provide assistance in supporting all operational functions within the Revenues and Benefits Service in order to meet Business objectives as determined within the Service and Operational Plans.

Main work duties will include but will not be limited to the following:

• Providing specialised support in relation to the IT systems used by the Revenues & Benefits service and its customers. This includes running business processes to ensure that all areas of the system remain operational.
• Test new functionality of all systems within Revenues & Benefits.
• Ensure that all system issues are investigated and if necessary, logged with the relevant support provider, tracked, diagnosed, and resolved or escalated.
• Conduct audit checks on daily batch processes, output and financial reconciliation and liaise with the relevant support provider to ensure any issues are resolved as soon as possible.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for someone with extensive knowledge of legislation such as Benefits, Council Tax and Business Rates.

Ideally the successful candidate will have specialist knowledge of Housing Benefits.

You must have excellent IT skills and be able to communicate at different levels. You must be organised, self-motivated and can problem solve and analyse complex data. As well as using your own initiative, you'll be able to work well as part of a team. Working accurately and meeting deadlines and targets, you'll have a willingness to learn new skills, and be flexible to meet team needs.

When applying for this role you will be asked to write a personal statement. Please refer to the Job Description and Person Specification, and particularly include the following in your application:

Please provide examples of your experience or understanding of the following points

• The ideal candidate for this role would be someone with knowledge and experience in Housing Benefits. Please provide examples of your experience within this area. If you do not have this experience please provide your knowledge of the Revenues and Benefits service.
• Demonstrate with examples your high level of ICT knowledge and experience
• Examples of your ability to communicate effectively to a wide variety of recipients both verbally & in writing
• Your ability to work effectively with a wide range of issues at times under pressure, i.e. conflicting priorities & deadlines.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 03rd / 04th July 2025

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards andbenefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies