Revenues Assistant

Service Care Solutions; Hempstalls; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government services provider in Stoke-on-Trent is looking for a Revenues Assistant to support the billing and collection of Council Tax and Business Rates. The ideal candidate will have experience in a similar role within a Local Authority, with strong skills in billing systems and customer service. This is a temporary full-time position with potential for extension.

Benefits

250 referral bonus

Flexible working hours

Qualifications

• Demonstrable experience in a similar Revenues role.
• Experience with invoicing and recovery for Council Tax.
• Ability to work in a high-pressure setting.

Responsibilities

• Maintain and update accounts for Council Tax and Business Rates.
• Process changes to accounts and reconcile banking reports.
• Handle incoming enquiries from various channels.
• Assist in tracing debtors and processing refunds.

Skills

Knowledge of billing systems

Understanding of Housing Benefit

Good IT skills (Word, Excel)

Strong communication skills

Ability to manage workloads

Job description

Revenues Assistant
Stoke-on-Trent
Temporary
Full Time
Are you an experienced Revenues professional with a background in billing, invoicing, and recovery? Join a team based in Stoke-on-Trent as a Revenues Assistant to support the collection and administration of Council Tax, Business Rates and Sundry Debts. THE ROLE
As a Revenues Assistant, you will play a key role in the effective billing and collection of Council Tax, Business Rates, and Sundry Debts for the local authority.
Key Responsibilities:

• Maintain and update Council Tax, Business Rates, and Sundry Debt accounts
• Process changes to accounts including exemptions, reliefs, and payment methods
• Reconcile banking reports, investigate unallocated payments, and take card payments
• Handle incoming enquiries via telephone, email, and written correspondence
• Assist in tracing debtors, processing refunds, and submitting debts for write-off
• Promote online services and assist residents in managing their accounts digitally
• Support the identification and prevention of fraudulent activity

THE CANDIDATE
The successful candidate will have demonstrable experience in a similar Revenues role within a Local Authority or equivalent environment.
Essential Skills and Experience:

• Knowledge of billing, recovery and invoicing systems for Council Tax and Business Rates
• Understanding of Housing Benefit, Council Tax Support, and the Welfare Reform Act 2012
• Good IT skills, including the use of Word, Excel, and departmental systems
• Strong communication and negotiation skills with a customer-focused approach
• Ability to manage workloads independently and as part of a team in a high-pressure setting

THE CONTRACT
Hours: Full time 37 hours Monday-Friday
Length of Contract: 3 Month Contract, Temp with potential for extension
Rate: 25.00 per hour LTD / 21.45 per hour PAYE (inclusive of holiday pay)
HOW TO APPLY
If interested in this role please apply using the link, or email (url removed) or call (phone number removed) and ask for Beth for more info
If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!