Revenues and Inspection Officer

Suffolk Jobs Direct; Ipswich; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

Join a successful Revenues Team at a leading council as a Revenues and Inspection Officer, handling Council Tax, billing, and debt recovery tasks. This permanent position offers a competitive salary, generous benefits, and the opportunity to work in a collaborative and flexible environment.

Benefits

Career average pension scheme

Generous holiday and sick pay entitlements

Subsidised parking

Public transport discounts

Free swimming and gym membership

Cycle purchase scheme

Professional development opportunities

Flexible working options

Employee Assistance Programme

Qualifications

• At least 2 years’ experience in a similar role.
• Knowledge of Revenues legislation.
• Experience in billing and debt collection.

Responsibilities

• Maintaining and amending account records for Council Tax and Housing Benefits.
• Resolving customer queries via phone and writing.
• Providing advice related to legislation and policies.

Skills

Communication skills

Customer focus

Organisational skills

Ability to analyse

Flexible working attitude

Education

1 A level or 5 GCSEs (including Maths and English) or NVQ level 3

Tools

Revenues and Benefits software systems

Job description

Job Description

• Ipswich Borough Council, Ipswich, Suffolk IP1 2DE
• Salary: £32,115 - £34,314 per annum
• Hours: 37 hours per week, Monday – Friday, hybrid working (minimum 1 day in the office)
• Contract: Permanent
• Reference: 0265
  
  
  

An exciting opportunity has arisen to join our successful Revenues Team. We are recruiting a Revenues and Inspection Officer. Working within the Shared Revenues Partnership, you will be dealing with the billing, collection and recovery of Council Tax, Non-Domestic Rates and Housing Benefit Overpayments across our three partner Local Authorities.

Based in Grafton House, Russell Road, Ipswich, you will be responsible for maintaining and amending account records, making decisions, and taking the necessary action against accounts where there is a debt requiring recovery action.

You will be dealing with customers on the phone and in writing, resolving their queries and providing explanations and clarification of decisions, giving in depth advice and guidance relating to legislation, policies and procedures.

You will need:

• 2 years’ qualitative experience and either 1 A level or 5 GCSEs (including Maths and English) or an NVQ level 3 in a related field
• up to date knowledge of Revenues legislation or experience within a similar field
• experience of billing and collecting debts
• the ability to organise, prioritise, analyse and work on your own initiative
• the ability to approach work flexibly with a can-do attitude
• good communication skills and a strong customer focus
• experience of using Revenues and Benefits software systems (desirable).
  
  
  

As well as a good salary, we offer:

• a career average pension scheme
• generous holiday and sick pay entitlements
• subsidised parking for work and leisure
• public transport discounts
• free swimming and gym membership
• cycle purchase scheme,
• plenty of personal and professional development opportunities
• flexible working / hybrid working opportunities
• Employee Assistance Programme
• the opportunity to work with great colleagues.
  
  
  

To find out more:

Please contact Kieran Kingston-Miles on 01473 432690 or via email [e-mail] or Laura Pizzey on 01473 433818 or via email [e-mail]

If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.

Please download the Job Description and Person Specification (pdf) to find out more about this role.

How to apply:

Apply online at Home - Ambition Ipswich where you can complete the online application form for this vacancy.

The selection process will be an interview in person

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.

Please note CVs are not accepted.

Closing date: Sunday, 20 July 2025.

Interview date: week commencing Monday, 28 July 2025.

About The Team

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