Revenues and Benefits Team Leader

Dacorum Borough Council; Hemel Hempstead; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A local governmental body in Hemel Hempstead is seeking a Revenues and Benefits Team Leader to oversee the collection of Council Tax and Business Rates, and manage Housing Benefit applications. The ideal candidate will have leadership experience in Revenues or Benefits and possess strong communication and customer service skills. This role offers flexible working arrangements, including hybrid options, and professional development opportunities.

Benefits

Flexible working hours

Opportunities for professional qualifications

Qualifications

• At least two years' experience in Revenues or Benefits.
• Proven leadership skills to support a team.
• Strong communication skills, both written and verbal.

Responsibilities

• Manage the Revenues and Benefits team effectively.
• Process Housing Benefit and Council Tax Support applications.
• Provide ongoing training to team members.

Skills

Leadership skills

Strong communication skills

Customer service skills

Knowledge of Revenues

Knowledge of Benefits

Job description

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Revenues and Benefits Team Leader, Hemel Hempstead

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Client:

Dacorum Borough Council

Location:

Hemel Hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f7a7d68ff97f

Job Views:

3

Posted:

12.08.2025

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Job Description:

Revenues and Benefits Team Leader

Job description

Permanent

Ref: F1044

The Revenues and Benefits Service provides the statutory functions of collecting Council Tax and Business Rates, alongside administering applications for Housing Benefit and Council Tax Support.

Following a review of the Service, an exciting opportunity has arisen to join the Revenues and Benefits Team. The Council is seeking a Team Leader who has knowledge and experience of working within Revenues or Benefits and is also able to deliver the Service in a new way by working across all the areas that we deliver to residents and Businesses.

You will have at least two years’ experience in Revenues or Benefits, with detailed knowledge of at least one of these services. You will have proven leadership skills, with the ability to motivate and support a team in a high-pressure environment.

You will have strong communication skills both written and verbal and the ability to engage effectively with a wide range of people. Excellent customer service skills, including patience and active listening to resolve residents and businesses queries.

Working closely with the other Team Leaders, you will have the ability to deliver on-going training, particularly supporting the current Business Rates team, and helping to upskill others within the service.

Your team will be required to work on a wide range of tasks including the processing of Housing Benefit applications, Council Tax Support applications and the collection of Council Tax and Business Rates.

In return access to flexible working (including hybrid working) and the opportunity to study for professional qualifications in Revenues and Benefits with the Institute of Revenues, Rating and Valuation.

While ideally, we are seeking someone with extensive Business Rates experience, we do welcome applications from candidates who have experience in at least Council Tax or Benefits, who has a strong willingness to learn.

A Standard check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.

The deadline for applications will be midnight on the closing date shown in the advert details.