Revenues and Benefits Support Officer

Cheltenham Borough Council; Cheltenham; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join Cheltenham Borough Council as a Revenues and Benefits Support Officer, providing essential support in the benefits sector. This full-time role involves maintaining council tax records and ensuring accurate benefit claims, all while delivering excellent customer service. With a supportive team and various benefits including pension schemes and paid volunteer days, it’s a great opportunity to help improve community services.

Benefits

Excellent pension scheme

Generous holiday entitlement

Flexible working environment

Programme of learning and development

Two days paid time off for volunteering

Enhanced maternity and paternity schemes

Employee counselling service

Free eye tests

Cycle to work scheme

Low-cost town centre parking

Qualifications

• Experience of working in local authority revenue collection dealing with council tax.
• Experience in a financial environment.
• Experience of customer service and dealing with a range of people.

Responsibilities

• Maintain council tax and business rate records.
• Update council tax support and housing benefit claims.
• Deal with customer inquiries via phone, writing, or face-to-face.

Skills

Customer Service

Teamwork

Local Authority Revenue Collection

Job description

Join Cheltenham Borough Council as a Revenues and Benefits Support Officer and help deliver vital frontline services that make a real difference to our community.

Location: Municipal Offices, Promenade, Cheltenham GL50 9SA

Salary: £25,992 - £27,269 per annum

Job Type: Full Time, Permanent

Closing date: Wednesday 9th July 2025

Come and work for an award-winning organisation!

We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.

We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.

Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.

Revenues And Benefits Support Officer - The Role

This is a fantastic opportunity to step into the Revenues and Benefits sector, learning on the job with full support provided.

Working here means working as part of a committed, professional and friendly team.

This role as Revenues and Benefits Support Officer is a varied and an integral part of our team, providing valuable daily support to our fast paced service. You will be expected to deliver excellent customer service via telephone, in writing and face to face, in order to provide, collect and process information.

Revenues And Benefits Support Officer – Key Responsibilities

• To maintain council tax and business rate records
• Update council tax support claims ensuring entitlement is assessed accurately and bills are issued promptly
• Update Housing Benefit claims ensuring entitlement is assessed accurately and notification letters are issued promptly
• Whilst primarily focused on the administration of housing benefits and council tax support, the postholder will be part of the Revenues and Benefits Team and will provider wider administrative support to the parking team, as required
• To deal with telephone, written or face to face enquiries from customers and stakeholders
  
  

Revenues And Benefits Support Officer - You

• Experience of working in local authority revenue collection dealing with council tax
  
  

business rates and/or parking administration is desirable

• Experience of working in a financial environment is desirable
• Experience of customer service and dealing with a range of people is desirable
• Previous experience of working in a team environment is desirable
  
  

Revenues And Benefits Support Officer - Benefits

• An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS)
• A generous holiday entitlement of 26 days rising to 31 days after five years. Part-time employees receive a pro rata entitlement of 26 days
• A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours
• A comprehensive programme of learning and development
• Two days paid time off for volunteering
• Enhanced maternity and paternity schemes
• An employee counselling service
• Free eye tests (for some posts) and contribution towards the cost of glasses
• A cycle to work scheme
• Low-cost town centre parking for some jobs, depending on work location
• A commitment to employee wellbeing
  
  

Closing date: Wednesday 9th July 2025

To submit your application for this exciting Revenues and Benefits Support Officer opportunity, please click on ‘Apply’ now!