Revenues and Benefits Customer Service Advisor

Daniel Owen Ltd; Sittingbourne; On-site; GBP 60,000 - 80,000; Part time

Job summary

A renowned customer service provider in Sittingbourne is seeking a Customer Service Advisor for Revenues and Benefits. The successful candidate will handle calls, promote self-service options, and ensure the accuracy of customer data. Social housing experience is essential for this temporary role that offers 30 hours per week at £16.09 PAYE.

Qualifications

• Proven experience in a customer service role, preferably within social housing.
• Ability to manage confidential information with integrity.
• Strong communication skills, both verbal and written.

Responsibilities

• Answer phone calls related to Revenues & Benefits, ensuring customer satisfaction.
• Promote self-service options to customers.
• Update customer data and maintain confidentiality.

Skills

Customer service skills

Active listening

Problem-solving

Job description

Revenues and Benefits Customer Service Advisor

Sittingbourne, Kent

Temporary 16 weeks

Monday - Friday (30 hours)

£16.09 PAYE

Social Housing Experience Needed

Daniel Owen is proud to represent a well-known company based in Sittingbourne, Kent, seeking a highly skilled Revenues and Benefits Customer Service Advisor to join their team.

Duties - Revenues and Benefits Customer Service Advisor

1. Answer phone calls related to Revenues & Benefits promptly, ensuring high levels of customer service. Interpret queries/problems to generate solutions while the customer is on the call.
2. Promote and encourage self-service and online services, including e-billing and client notifications, while recognizing vulnerability and supporting residents through their inquiries.
3. Ensure confidentiality of all evidence/information held on systems accessed.
4. Keep customer data up to date, including correct spellings, account details, email addresses, and phone numbers.
5. Use active listening to identify other support and benefits customers may be entitled to and signpost accordingly.
6. Recognize signs of fraudulent claims, understand what information should be recorded, and follow the correct referral process.
7. Respond to each enquiry following operating standards and the client's complaints procedure when appropriate.
8. Tasks with customers on the phone include setting up tax arrangements and payment plans, re-profiling tax accounts, making changes to payment methods and due dates, taking payments, and signposting to self-service options.
9. Set up direct debits and send copy bills upon request.