Revenues and Benefits Apprentice

Newcastle City Council; Cardiff; On-site; GBP 28,000 - 31,000; Full time

Job summary

Join a forward-thinking local authority as an apprentice in the Revenues & Benefits Team. This full-time role offers a unique opportunity to gain hands-on experience while working towards a Level 2 Customer Service Apprenticeship. You'll support a dedicated team in delivering essential services, contributing to the collection and recovery of council tax and business rates. With a commitment to your growth, you'll develop valuable skills and make a real impact in your community. If you're eager to learn and ready to take on new challenges, this apprenticeship could be your stepping stone to a rewarding career.

Qualifications

• Must have GCSEs in English and Maths at Grades 4/C or equivalent.
• Motivated individuals with problem-solving skills are preferred.

Responsibilities

• Support the Revenues & Benefits officers in service delivery.
• Learn on the job while undertaking a Level 2 Customer Service Apprenticeship.

Skills

Customer Service

Problem Solving

Teamwork

Education

GCSEs in English and Maths (Grades 4/C or equivalent)

Job description

About the Job



Our Apprentices get experience of real work with pay in one of our busy teams. This role is full time (37 hours per week) for a two-year fixed term starting September 2025.



This apprenticeship role is working towards the full role of Revenues & Benefits Officer, N5 £28,163-£30,060 per annum. In Y1 you will be paid 60% of the salary rate, or NMW, whichever is higher. In Y2 you will be paid 65% of the salary rate, or NMW, whichever is higher.



About Us



We work hard to make Newcastle a great place in which to live, work, and visit. As a unitary authority, we are responsible for providing all local government services within the city including social services, waste management, housing, and education. We are committed to making our residents’ lives happier and healthier.



You will be part of the diverse, talented, and resourceful teams that are striving to deliver our ambitions for our great city. If you are just as passionate and committed as us to making a difference to Newcastle and our people, join us and make a real difference. Our colleagues are committed to our values of proud, fair, and ambitious which are at the centre of everything we do.



The Job



You will be working in our Revenues & Benefits Team, providing support to our team of Revenues & Benefits officers who are all contributing towards the collection, recovery and enforcement of income from council tax, business rates, BID levy in accordance with Council policy and relevant legislation.



As an apprentice you will be learning on the job to deliver an excellent service to the team and the wider organisation. We’ll support you to learn new skills, and to thrive in your role, undertaking a Level 2 Customer Service Apprenticeship Qualification.



The Candidate



We are looking for someone who is up for the challenge of working within a complex and diverse organization in a support role, and who can work alongside our busy team to deliver a range of Revenues & Benefits services. Being willing to learn and to take on new challenges is a must! To be successful, you don’t need extensive experience or higher level qualifications, but you must have GCSEs in English and Maths at Grades 4/C, or equivalent.



If you are motivated, can resolve problems, and have some experience of being part of a team then this opportunity could be for you. Your experience can be from school, volunteering, or from other activities such as sports clubs or interest groups. We welcome applications from all ages (16+) and backgrounds.



If you are successful we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions.



Further Information and Applying

See the supporting documents for the full job description and the person specification, which sets out the qualities we are looking for.



The closing date for all applications is Friday 16 May, 2025 and interviews will be held at Newcastle Civic Centre in early June.



Apply online atwww.northeastjobs.org.uk, select 'Apply Now' and complete our online application form.



Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.